Senior Solutions Partner

About the role

In your role as a Unified Communications (UC) and Contact Center (CC) solutions sales partner, you'll be finding the right technology to help large enterprise customers transform their communication infrastructure and elevate their customer experience (CX).

Responsibilities

• Find the right technology to help large enterprise customers transform their communication infrastructure and elevate their customer experience (CX).
• Forge strong customer relationships with senior leaders and key influencers within large global accounts.
• Evaluate and identify gaps in customer communication workflows and agent performance.
• Propose tailored solutions such as CCaaS (Genesys, Webex), UCaaS, and AI-driven automation to address specific business challenges.
• Handle all aspects of the sales cycle from initial discovery and solution architecture to closing and ensuring high satisfaction.
• Partner with internal resources and account teams to orchestrate complex, large-scale deals.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through work and/or military experience, or specialized training.
• Experience selling or consulting on complex IT or communication solutions.
• Willingness to travel to meet with enterprise clients.

Qualifications

• Experience presenting compelling business cases to C-suite buyers, particularly regarding digital transformation or CX ROI.
• A deep understanding of the UC & CC landscape, including VoIP/PBX, SIP trunking, and cloud contact center platforms (CCaaS).
• Proven success in selling complex managed solutions such as AI-driven CX, virtual contact centers, or global voice architectures.
• A track record of meeting challenging sales goals and managing high-value, multinational accounts.
• Technical proficiency in documenting customer needs and mitigating barriers to implementation.

Skills

• Up on the latest in cloud-based IP communications.
• Know exactly how modern CX platforms can drive a competitive edge for your customers.

Benefits

• Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• Military and family support programs.
• Flexible spending accounts.
• Retirement plans.
• Volunteer time off.
• Telework options.
• Employee discounts.
• Professional development opportunities.
• Discounted car insurance.
• Discounted cell phone plans.
• Discounted gym memberships.
• Discounted movie tickets.
• Discounted concert tickets.
• Discounted restaurant meals.
• Discounted airline tickets.
• Discounted travel packages.
• Discounted spa treatments.
• Discounted golf outings.
• Discounted sporting events.
• Discounted theater tickets.
• Discounted museum passes.
• Discounted library memberships.
• Discounted book club memberships.
• Discounted wine tastings.
• Discounted beer tastings.
• Discounted cooking classes.
• Discounted photography classes.
• Discounted fitness classes.
• Discounted yoga classes.
• Discounted meditation classes.
• Discounted mindfulness classes.
• Discounted stress relief classes.
• Discounted sleep improvement classes.
• Discounted relaxation classes.
• Discounted self-care classes.
• Discounted wellness classes.
• Discounted holistic health classes.
• Discounted alternative medicine classes.
• Discounted integrative medicine classes.
• Discounted complementary medicine classes.
• Discounted naturopathic medicine classes.
• Discounted herbal medicine classes.
• Discounted acupuncture classes.
• Discounted massage therapy classes.
• Discounted chiropractic classes.
• Discounted physical therapy classes.
• Discounted occupational therapy classes.
• Discounted speech therapy classes.
• Discounted audiology classes.
• Discounted optometry classes.
• Discounted dentistry classes.
• Discounted podiatry classes.
• Discounted veterinary classes.
• Discounted animal behavior classes.
• Discounted pet nutrition classes.
• Discounted pet first aid classes.
• Discounted pet CPR classes.
• Discounted pet first aid kits.
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• Discounted pet first aid newsletters.
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• Discounted pet first aid apps.
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• Discounted pet first aid blogs.
• Discounted pet first aid newsletters.
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• Discounted pet first aid books.
• Discounted pet first aid apps.
• Discounted pet first aid websites.
• Discounted pet first aid videos.