Senior Solutions Implementation Specialist

Description

Description Hotels run on thousands of operational processes every day. Ordering, receiving, inventory, invoices, recipes, suppliers, accounting, approvals—most of it still involves manual work, disconnected systems, emails, and spreadsheets. At Reeco, we're changing that. We're building the operating system for hospitality, helping hotels digitize and automate their back-of-house operations while connecting every department into a single platform.

Responsibilities

• Lead hotel onboarding projects from kickoff through go-live
• Configure the platform
• Cook up integrations with accounting systems, POS systems, suppliers, and other third-party platforms
• Train hotel teams through live sessions, workshops, and onboarding materials
• Drive initial product adoption across Purchasing, Inventory, AP Automation, and other Reeco modules
• Identify blockers early and proactively drive solutions
• Drive a smooth transition after go-live
• Continuously improve onboarding playbooks, documentation, and implementation processes

Requirements

• 5+ years of experience in Implementation, Professional Services, Technical Account Management, Project Management, Customer Onboarding, or Solution Delivery
• Experience managing multiple customer implementations simultaneously
• Strong project management skills with excellent organization and prioritization
• Experience leading customer-facing meetings with executive stakeholders
• Excellent communication skills in English (written and verbal)
• Strong technical aptitude with the ability to understand APIs, integrations, data flows, and SaaS platforms
• Experience working with CRM and project management platforms such as HubSpot, Salesforce, Jira, ClickUp, Monday.com, Asana, Linear, or similar
• Comfortable working cross-functionally with Product, Engineering, Customer Success, and Sales
• Strong analytical and troubleshooting skills
• Self-driven with the ability to work independently in a fast-paced startup environment