Senior Solutions Engineer

About the role

The Wise Platform team works with financial institutions and major tech companies at a global level to offer Wise products and services directly to their customers through our API. Solutions Engineers make it happen by working with partners to build integrations to our class-leading international finance products, while improving Wise Platform by increasing the capabilities of our public API.

Responsibilities

• Provide technical consulting and product guidance to banks and other partners integrating Wise, primarily post-sale
• Ensure partners deliver the best integration within their constraints for an excellent customer experience
• Aid partners in the implementation phase, defining technical solutions and documenting requirements
• Support business development by aiding larger partners requiring novel features, including technical scoping and feature design
• Participate in feature definition, prioritization, and long-term strategy planning with the Wise Platform team
• Collaborate with Implementation Managers, Product Managers, and Engineers, making product and project decisions
• Design and develop new features for Wise services and expose them on the public API when needed
• Scale Wise Platform into new regions, overcoming associated challenges
• Improve integration experience through documentation, APIs, SDKs, code samples, and reference implementations
• Collaborate with the technical presales team to support the sales cycle and secure new partnerships
• Troubleshoot, test, and resolve technical issues, aiding the API support team with complex problems

Qualifications

• Strong problem-solving and organizational skills, able to handle ambiguity and competing priorities
• Familiarity with common design patterns and architectural principles, including domain-driven design (DDD), event-driven architecture (EDA), and microservices architecture
• Familiarity with Java (Spring), Kubernetes, AWS, and service mesh architectures and technologies such as RESTful APIs, API design, Swagger, OpenAPI, and OAuth2
• Familiarity and working experience with relational databases (e.g.MySQL, PostgreSQL) and non-relational databases (e.g., MongoDB, Cassandra)
• At least 6+ years in customer-facing engineering roles ideally within financial services or similar domain (e.g. solutions engineer, IT consultant, partner engineer, integration engineer, solutions consultant)
• Clear communication and strong interpersonal skills. Customer-centric approach
• Ability to convey technical concepts to non-technical audiences and work effectively with both technical and non-technical stakeholders to deliver projects
• Strong self-management skills are essential, including the ability to manage individual projects and deals effectively. Prioritizing tasks across various work streams is also a key requirement

Additional Information

This is a hybrid position located in Austin, Texas, and not fully remote (minimum 3 days at office).