Senior Solutions Engineer

About the role

This is a senior individual contributor role at the heart of Swap's US commercial motion, with a primary focus on the Agentic Storefront, our most strategically important product and the one driving our largest deal sizes. The Agentic Storefront is a genuinely new kind of product, and that's what makes this role interesting. You'll be helping e-commerce leaders understand what an AI-powered commerce experience means for their business, while giving their technical teams the confidence to move forward.

Responsibilities

• Own the technical win on Agentic Storefront deals - leading discovery, shaping the solution narrative, and building genuine technical credibility with both e-commerce and engineering stakeholders at prospect accounts
• Lead integration scoping conversations - working with merchant technical teams on API connectivity, platform dependencies, implementation planning, and third-party integration requirements
• Be a reliable, trusted technical partner to US-based AEs across the full product suite
• Run structured technical discovery that gets to the real constraints and objectives before any solution is proposed
• Scope and support proof of concept and pilot engagements where needed
• Contribute to internal enablement - helping document and evolve technical positioning as Swap's product portfolio grows
• Feed what you're hearing in the field back to product, marketing, and GTM teams - your perspective from customer conversations is genuinely valued here

Requirements

• 5-7 years in a pre-sales, solutions engineering, or sales engineering role at a B2B SaaS company
• Genuine hands-on technical depth, comfortable working with REST APIs, webhooks, and integration architecture; able to engage meaningfully with merchant engineering teams on implementation questions. Prior experience with JavaScript, Python, or similar is a strong signal
• Familiarity with the e-commerce ecosystem - you understand how online retailers think, who the stakeholders are, and what drives their decisions. Experience in e-commerce SaaS (platforms, CX, marketing tech, or adjacent) is valued
• AI fluency in practice - you already use AI tools to accelerate your own work, you're genuinely curious about agentic products, and you can engage credibly in technical conversations about AI-powered systems
• High autonomy - you're comfortable operating without a playbook, navigating ambiguity, and figuring out what needs to happen next
• Strong discovery instincts - you ask the right questions before reaching for a solution, and you listen carefully to the answers
• Adaptability - you can hold context across multiple products and buyer profiles and stay effective across all of them

Nice to have

• Direct experience selling or supporting AI or agentic products
• Background in a high-growth or scale-up environment where the scope was broader than the job title suggested
• Exposure to post-purchase, fulfilment, or logistics technology
• Familiarity with structured sales methodologies (MEDDPICC or similar)