Senior Solutions Engineer

Job Summary & Scope

Responsible for developing and managing complex projects across multiple locations. Thriving in a results-driven environment, this role collaborates closely with the sales team to develop winning technology strategies, design solutions, and promote our portfolio of services. Transitioning to a Specialist and Post-Sales focus, the Senior Solutions Engineer delivers technical presentations, provides support, and executes billable services, ensuring exceptional customer satisfaction.

Key Accountabilities

• Interact successfully and positively in a participatory climate, working collaboratively with our customers, sales, and internal team.
• Be a problem solver. Provide recommendations and options to help solve problems.
• Execute based on established processes or create a new process to execute against.
• Demonstrate active listening skills. Be curious and willing to ask questions to dive deeper into the needs of the customer.
• Demonstrate hypersensitivity to the details when composing, processing, and proofing information and data.
• Self-motivation, and the ability to manage through ambiguity while also asking questions for understanding.
• Manage multiple complex projects, customers, and interruptions with ease.
• Show a strong and proven work ethic, high energy, and outstanding organizational skills.
• Complete ownership of time and task management.
• Display an analytic ability to gather and summarize data.
• Show a strong sense of emotional intelligence. Be able to relate and communicate effectively with an array of personalities and cultures.
• Demonstrate quantitative analysis and critical thinking skills.
• Work effectively and efficiently under pressure and stress while maintaining a calm, professional demeanor.

Education + Experience + Key Traits

• Technical four-year degree, but experience in lieu of degree will be considered.
• Time management and ability to meet deadlines.
• Strong organizational skills and ability to multitask.
• Problem-solving and decision-making.
• Proactivity and self-direction.
• Demonstrated proficiency in Microsoft Suite, specifically Outlook, Word, Excel, and Teams.

Supervision

Role does not require supervision of direct and indirect reports, however you may be responsible for delegating work on large projects to other project resources.

Decision Making + Reasoning

Able to take accountability and responsibility for business target delivery and decision-making.

About Peak Technologies

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value. Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.