Senior Solutions Engineer

About the role

Senior Solutions Engineers work closely with Patterson Pope project resources and the Customer to fully understand customer requirements and develop advanced solutions with the goal of delivering the highest quality, most cost-effective solution in a timely manner. These solutions will primarily center on installing, configuring, and customizing one or more complex modules of Hyland’s OnBase product. The Senior Solutions Engineer will lead project implementation and provide support for complex issues, including configuring workflows, creating custom integrations, and troubleshooting the system. Additionally, this role involves providing demonstrations, prototype reviews, and sales support, as well as leading or assisting in discovery, training, solution documentation, and support services tasks.

This individual will also configure, implement, and support capture software solutions for Patterson Pope’s scanning operations, including ongoing and daily production scanning projects.

Responsibilities

• Consult with Customer Resources regarding solution and software options based on customer feedback.
• Lead discovery sessions to develop functional requirements during discovery and engineering phases, providing guidance toward the optimal solution.
• Implement the software and configure the solution incorporating information captured during the discovery process.
• Provide Prototype Reviews and Test enablement sessions for the client during the project build.
• Develop system design and specification documents, administrative documentation, and/or user documentation as needed.
• Perform custom development of supporting applications and integrations using a variety of tools.
• Handle technical and customer issues as they arise during implementations, escalating issues to other technical, business, or vendor resources as necessary.
• Assist with troubleshooting and resolution of support issues as needed.
• Provide training during an OnBase installation and ongoing support once completed.
• Maintain and expand knowledge of relevant OnBase modules and various integration tools and techniques as needed.
• Design, build, and configure capture software solutions (scanning, OCR/ICR, indexing, and batch processing workflows) for Patterson Pope’s scanning bureau projects.
• Provide ongoing, day-to-day support for the scanning bureau’s production capture environment, resolving issues to keep active scanning projects on schedule.
• Partner with scanning bureau operations staff to optimize capture profiles, batch classes, and quality control processes for client and internal scanning projects.
• Mentor junior team members, providing guidance on project implementation and support.
• Perform other related duties as assigned.

Qualifications

• Certified OnBase engineer.
• Experience implementing OnBase projects.
• Experience managing relational databases.
• Experience with additional ECM systems is a plus but not required.
• Experience implementing and supporting capture software solutions (e.g., scanning, OCR/ICR, and indexing platforms) in a high-volume scanning or production environment.
• Good communication skills, both written and verbal; ability to translate technical concepts to end users.
• Strong problem-solving skills, including the ability to respond to client and user questions while conducting demonstrations and prototype reviews.
• Bachelor’s degree in a related field preferred.