Senior Solutions Engineer

About the role

N-able is seeking a Post Sales Solutions Engineer to join our team in a hybrid role based at the Morrisville collaboration hub.

Responsibilities

• Build and foster relationships with partners to understand their needs, tech stack, and product usage, ensuring they maximize their investment in N-able.
• Provide top-notch technical advice by analyzing complex requirements and aligning them with N-able products.
• Collaborate with partners to address product gaps and mentor colleagues within the team.
• Advocate for partner success in technical discussions with Product Management and Development, demonstrating how to leverage N-able products for business growth.
• Design and implement custom monitoring, automation, and reporting solutions tailored to partners' goals, sharing best practices for deployment.
• Troubleshoot complex technical issues, resolving them directly or coordinating with Support and other teams as needed.
• Deliver training and enablement to partners and internal teams to optimize N-able product usage.
• Leverage knowledge of MSPs and competitors to assist with customer migrations and provide insights to keep partners ahead.
• Maintain documentation of partner interactions, project updates, and solutions to ensure clear communication and alignment.

Requirements

• A proactive and curious mindset with a focus on engaging partners and understanding their unique technical needs.
• Previous experience in a customer-facing technical role, particularly within an MSP or selling to MSPs.
• Strong communication and presentation skills, with the ability to lead and convey complex ideas clearly in face-to-face meetings.
• Proficiency in Windows operating systems, scripting, automation, networking, and virtualization; experience with Mac operating systems is preferred.
• Background in supporting Remote Monitoring and/or PSA solutions is a plus.
• Ability to thrive in a fast-paced, dynamic environment, demonstrating initiative and independence while meeting objectives.
• Strong self-management and customer service skills to handle multiple projects and partner needs.
• Willingness to travel up to 5-10% of the time.

A technical degree is complementary, but relevant experience and skills are prioritized.

Benefits

• Medical, dental, and vision coverage for employees, partners, and children.
• Generous PTO and observed holidays.
• 2 Paid Volunteer Days per year.
• Pension Plan with company contribution.
• Employee Stock Purchase Program.
• Discounted gym access at several local facilities.
• Fun-raising opportunities as part of our giving program.
• N-ablite Learning: Custom learning experiences as part of our investment in your growth.

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. We partner with technology leaders to support companies worldwide by offering secure infrastructure and tools to navigate evolving IT needs. Our team of N-ablites—a diverse group of creators—is dedicated to making a difference in how our partners manage IT.