Senior Solutions Engineer

Solutions Engineer

Mujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robots perception and awareness, enabling them to take on more advanced tasks. Our aim is to revolutionize the use of robotics within industry to free human resources from labor intensive tasks to focus on more intellectual challenges.

About the Role

Solutions Engineers at Mujin are responsible for understanding customers’ needs and designing solutions around those requirements. Your ability to understand automation systems and their current restraints is vital to helping Mujin’s clients improve their capabilities by using robotic technology. You will review customer’s documentation such as RFPs, SOWs, and layouts, create technical documentation, and give input to equipment and design selection. You will communicate solutions to the customer by creating quotes, supporting documentation, and assisting with layouts. As a Solutions Engineer, you will be expected to take ownership of project opportunities by managing different stakeholders and ensuring the project bid is delivered on time.

Responsibilities

• Identify and analyze the customer's requirements and needs then transfer these requirements to state-of-the-art solution designs that match and balance customer business needs with Mujin product offering.
• Ensure technical scoping is completed before proposal expectations are finalized to align scope, feasibility, and constraints early in the sales cycle.
• Identify the customer's automation requirements through discussions with customers.
• Present company offerings in a clear and understandable way to the customer with ability to maintain fluid conversations and documenting outcomes and next steps.
• Evaluate the designs based on cost, value, functionality, requirements, and risks.
• Provide layouts, using AutoCAD at a professional level.
• Provide analysis on customer data with the ability to identify and breakdown system flows.
• Be reliable, provide timely responses and consistent follow-up.
• Create proposal estimates, ROM, Budgetary, and Firm proposal estimates with attention to detail and accuracy of material and labor scope.
• Conduct early technical risk reviews covering layout feasibility, throughput constraints, gripper fit, payload limitations, vision system constraints, software scope, and site-specific constraints.
• Clearly identify and track what is known, what is missing, assumptions, dependencies, and blockers throughout each opportunity.
• Work with Salesforce, Wrike, and company ERP system to maintain accurate opportunity records, including proposal status, open items, and required information from internal and external stakeholders.
• Write proposals and present them in engaged, clear, and convincing manner to the customers.
• Be obsessed with customer success and develop constructive working relationships with customers.
• Manage multiple sales projects simultaneously.

Requirements

• Bachelor's degree in engineering or related disciplines
• 5+ years in a related position having proven your time management, organizational, team collaboration, problem-solving, and communication skills
• Extensive knowledge of Warehouse, Parcel, Automotive, and 3PL systems
• Understanding of all types of automation solutions such as conveying, ASRS, goods-to-person, sortation, palletizing, depalletizing, piece picking, automated vehicles, and industrial/collaborative robots

Physical Demands/Work Environment

• Travel Requirement: 30-40% travel
• Ability to work extended hours as required
• Warehouse exposure
• Prolonged periods of sitting at a desk and working on a computer

Benefits

• 100% Company paid Medical, Dental, Vision plus the option to buy-up some benefits beginning the 1st of the month after hire.
• 100% Company Paid Life Insurance & Voluntary Benefits.
• 100% Company Paid Long and Short Term Disability.
• 15 Paid Time Off (PTO) days beginning your 1st year.
• 11 Paid Holidays including (2) Floating Holidays.
• 401(k) Plan.
• Parental Leave Benefits.
• Health Savings Account (HSA) option with HDHP.
• Flexible Spending Account (FSA) options for Medical and Dependent Care.
• Referral Bonuses.
• Company Stock Options in many roles.