Senior Solutions Engineer

About the role

Fin is seeking an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. This role involves engaging directly with customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle.

Responsibilities

• Lead technical discovery to identify and address our customers' needs
• Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
• Conduct impactful, value-based solution reviews and in-depth technical sessions
• Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
• Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
• Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
• Build trust with customers by approaching challenges with empathy and curiosity
• Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
• Commit to customer success, ensuring lasting value and proactively addressing challenges

Qualifications

• Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations
• Ability to solve problems independently while thriving in collaborative team environments
• Prominent time management skills in a dynamic team environment
• Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle
• Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact
• Experience working closely with product and engineering teams to communicate customer feedback and influence product direction
• Familiarity with managing POCs, RFPs, and addressing complex security questions
• Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
• Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
• Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
• Willing and able to travel occasionally

Benefits

Fin offers a comprehensive benefits package including health and wellness support, family-friendly policies, time off, and financial planning resources. Specific details vary by location but typically include:

• Health insurance options
• Flexible spending accounts
• Retirement savings plans
• Time off for personal and family needs
• Professional development opportunities
• Employee assistance programs

Pay

The offered salary range for candidates within the Greater Chicago Area is $208,170-$248,650. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc.

Schedule

Fin has a hybrid working policy. Employees are expected to be in the office at least three days per week. This allows for a balance between in-person collaboration and remote work flexibility.