Senior Solutions Engineer

About the role

CData Software, Inc. is a leading provider of data connectivity solutions, focusing on AI-native capabilities. The company offers a platform for live access and data replication across 350+ sources, semantic intelligence for context-aware responses, and built-in governance for every AI-to-data interaction. CData powers AI and analytics workloads for companies like Anthropic, Databricks, Microsoft, Google, and Palantir, among thousands of customers worldwide. Based in Chapel Hill, North Carolina, CData has a global team of over 500 passionate professionals dedicated to innovation.

Responsibilities

• Support sales executives in developing a deep understanding of client requirements.
• Deliver technical presentations and product demonstrations to existing and prospective customers.
• Take ownership of product implementation in client environments and partner with technical support to address issues in a timely manner.
• Integrate client feedback and collaborate with the engineering team to help shape the product roadmap.
• Help identify market trends, use-cases, and potential market opportunities and clearly relay this information to CData executive teams.
• Own and lead the technical sales activities within the sales process, including technical discovery, demonstration, evaluation, POC, and RFP.
• Support Sales Executives in developing a deep understanding of client requirements.
• Develop a clear understanding of the customer's business and technical needs through discovery and research.
• Capture customer needs, requirements, and the customer’s desired future state.
• Deliver compelling and targeted Demos that demonstrate how CData can address the Customer’s requirements and deliver the desired future state of the business.
• Tailor messaging to Clients based on their requirements and use cases.
• Actively mentor Solutions Engineering team members as needed.
• Actively mentor new Solutions Engineering team members during their onboarding period as assigned.
• Deliver messaging to senior leaders and decision makers, both internal and external, on strategic topics.
• Participate in the design and execution of Sales Enablement initiatives.
• Develop and maintain in-depth technical knowledge of the CData product portfolio.
• Develop and maintain in-depth knowledge of the competitive landscape.
• Apply emerging trends to advance sales and differentiate from competitors.
• Lead technical responses to Requests for Information (RFI) and Requests for Proposals (RFP).
• Collaborate with your peers in Solutions Engineering and with cross-functional teams including Sales, Product, Marketing, and Technical Support.
• Contribute to our investment in product development with product feedback.
• Lead the customer relationship from the technical front being their consultative partner and liaison with tech support to ensure a smooth handoff.
• Technical Troubleshooting for customers and prospects as needed.
• Sharing knowledge across the team and the company.

Qualifications

• A bachelor’s degree (BA, BS or BE) in a STEM field
• 4+ years of experience in Solutions Engineering, or equivalent experience
• Advanced ability to read and write code to solve problems in at least 1 programming language (Java or C# preferred)
• Advanced knowledge of database systems and SQL
• Experience delivering technical presentations to Senior-level Client Executives
• Exceptional written and verbal communication skills
• Exceptional problem-solving ability
• Ability to work independently and in a team

Benefits & Perks

• Medical, Dental, and Vision plans with company-paid insurance premiums
• Health Saving Account offering with company contribution to help mitigate increasing health costs
• Flexible Savings Account and Dependent Care FSA
• Generous 20-day PTO and 11 paid holidays
• 401k with 100% company match up to 6%