Senior Solutions Engineer

About the Role

As a Senior Solutions Engineer, you'll serve as the trusted technical advisor on our largest and most complex engagements across MidMarket, Enterprise, and Health Systems. You’ll work closely with our prospects and customers to translate business goals into scalable AI workflows built on our platform and integrated with their healthcare systems. You'll also work closely with internal teams to help ensure seamless deployment and adoption.

To be successful, you will need a strong understanding of patient access and engagement as well as technical depth in healthcare technology and AI. This is an ideal role for a technical builder (three years into a pre-sales or solutions engineering career) who's excited about healthcare and AI, and who thrives in a fast-paced, mission-driven environment. This role reports to the Director of Solutions Engineering.

Location Preference: San Francisco or New York ideal, open to remote.

Responsibilities

• Serve as the senior technical advisor on customer and prospect engagements across MidMarket, Enterprise, and Health Systems.
• Lead complex demonstrations and technical discovery, translating complex concepts for both technical and business stakeholders.
• Partner with Sales to drive strategic opportunities from qualification through technical close.
• Lead and contribute to cross-functional initiatives spanning Sales, Product, Marketing and Engineering.
• Mentor and guide less-experienced Solutions Engineers, and develop reusable assets (demos, reference architectures, enablement) that scale the team's impact.
• Provide high-value feedback to Product and Engineering to inform platform evolution and feature prioritization.

Requirements

• 5 years of pre-sales experience, with a track record of leading large, complex, cross-functional engagements; comfortable with a 70:30 comp split.
• 1-3 years of healthcare or healthcare-technology experience (e.g., former healthcare operator or clinician, worked for a healthcare technology company such as an EHR, PMS, etc.)
• High sales acumen and executive presence on customer calls, with strong discovery and objection handling.
• Strong technical depth with the ability to translate complex concepts and drive consensus across multidisciplinary teams.
• Experience managing, integrating, or implementing healthcare technology (PMS, RCM, EHR, Patient Engagement) or enterprise systems (ERP, CDP, CRM).
• A strong sense of ownership, curiosity, and adaptability, with comfort operating in dynamic, high-growth environments and context-switching across priorities.
• Must be able to overlap with PST hours as needed.
• Expectation to travel up to 50% if needed.

Nice-to-Haves

• Experience with voice AI technology
• Familiarity with healthcare data formats (e.g., FHIR, HL7)
• Prior experience at a high-growth AI or healthcare technology startup

Pay

OTE Range: SF or NYC (70/30 variable split) - $220K – $250K

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.

Benefits & Perks

• Competitive Compensation – Including salary and employee stock options so you share in our success.
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend – We’ll outfit your in-office workspace so it's as comfy as it's productive.
• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 401(k) – Build your retirement savings.