Senior Solutions Engineer

About the role

We are seeking a Senior Solutions Engineer, where you will be the technical and consultative backbone of the sales cycle. Owning discovery, solution design, demos, and the articulation of how Alchemer solves real business problems. You’ll partner with Sales Directors and Account Executives to shape customer vision and deliver compelling demonstrations.

Responsibilities

• Lead multi-stakeholder discovery across business, IT, security, and operations to uncover workflows, integrations, risks, and success criteria
• Serve as a trusted technical advisor, guiding prospects on best practices for feedback management, enterprise data flows, workflow automation, security, and analytics
• Identify technical risks early and partner with Sales to shape deal strategy and qualification
• Architect end-to-end Alchemer solutions spanning configuration, integrations, APIs, data pipelines, and reporting layers
• Design advanced, multi-use-case solutions aligned to enterprise requirements and scalability needs
• Collaborate with Product, Engineering, Professional Services, and Security to validate feasibility and ensure architectural continuity from pre-sale to implementation
• Design and deliver tailored, enterprise-grade demos and proof-of-concepts tied directly to customer business outcomes
• Establish and define technical close criteria to prevent stalled or open-ended PoCs
• Clearly articulate trade-offs, architecture decisions, and ROI in both technical and executive-facing conversations
• Partner with Sales to shape value narratives, competitive positioning, and technical win strategies for complex deals
• Independently manage standard InfoSec and security conversations, including data handling and integration discussions
• Bring structured field feedback to Product and GTM teams to inform roadmap prioritization and messaging
• Create reusable demo assets, frameworks, or enablement materials that scale across the Solutions Engineering organization
• Mentor and coach junior Solutions Engineers on discovery, demos, and technical storytelling
• Lead technical handoffs to Implementation and Professional Services teams, ensuring clarity on architecture, integrations, and success criteria
• Support long-term technical alignment and customer outcomes with Customer Success

Requirements

3-5+ years in a Solutions Engineer, Sales Engineer, Solutions Consultant, or Technical Pre-Sales role

Experience supporting mid-market to enterprise SaaS sales cycles

Strong understanding of APIs, integrations, enterprise data workflows, and SaaS architectures

Proven ability to lead discovery, demos, and proofs-of-concept independently

Excellent communication, presentation, and executive storytelling skills, both remote and in person

Preferred Skills

Experience with experience management (XM), VoC, VoE, survey, or workflow automation platforms

Hands-on familiarity with JavaScript, APIs, data structures, and integration patterns

Experience handling security reviews, InfoSec questionnaires, or enterprise IT stakeholders

Consulting background or exposure to value-based selling methodologies