Senior Solutions Engineer

About the role

Acquia is seeking an Solutions Engineer to join our Pre-sales team. In this role, you will act as a technical advisor and evangelist, working with prospective customers to develop strong technical solutions that map to their business needs. You will serve as a key conduit between our business development team and our engineers, helping sales staff position Acquia’s solutions while bringing customer feedback back to our product development teams. As an associate-level professional, you will focus on learning and becoming an expert in the Acquia Cloud Platform, ensuring you can provide trusted advice and expertise to our future clients.

Responsibilities

• Develop a deep knowledge of Acquia’s products, solutions, and value propositions.
• Gather customer business needs to tailor the right solution with Acquia products to help the customer succeed.
• Create solution proposals, presentations, and other customer communications.
• Research, scope, and estimate Drupal solutions for enterprise-grade applications.
• Combat competitive threats in accounts and educate potential customers on Acquia’s key values and benefits.
• Facilitate a smooth transition from sales to delivery by orienting the appropriate teams to the solution design.
• Lead or participate in customer-facing meetings and maintain excellent relationships with partners and prospects.
• Engage with the product team to drive customer requests and influence the product roadmap.

Requirements

• B.S. or similar technical degree, with a strong preference for Computer Science, IT, or Information Services.
• 1-3 years of working experience in a customer-facing role; previous experience in sales or a pre-sales environment is highly preferred.
• Experience at a SaaS company, or familiarity with Drupal and cloud architectures.
• Passion for the web and open-source development.

Skills

• Loves technology and problem solving, with a desire to go in-depth on technical solutions.
• Excellent communication and interpersonal skills, with the ability to present technical concepts to both small and medium-sized audiences, including C-level executives.
• Demonstrates good questioning techniques and effective interpretation skills to understand customer use cases and challenges.
• Willingness to learn and collaborate with AI tools to enhance processes and achieve goals.
• Ability to multitask in a fast-paced environment and work effectively as a team player on complex projects.

Benefits

• Competitive healthcare coverage.
• Wellness programs.
• Take-it-when-you-need-it time off.
• Parental leave.
• Recognition programs.

Pay

$180,000—$190,000 USD. This role is also eligible for variable compensation.