Senior Solution Engineer

About the role

As a Senior Solution Engineer, you play a key role in creating exceptional customer experiences through high-impact solution design, delivery, and innovation. You’ll work on some of the region’s most complex and strategic customer engagements, owning opportunities end-to-end—from discovery and architecture to integration and go-live.

Responsibilities

• Translate complex customer workflows into agentic AI architectures: map business outcomes (reduce AHT, increase FCR, automate billing/order flows) to orchestrated multi-agent solutions.
• Own the technical narrative in deals— from discovery through proof-of-concept, including live demos of AI agents performing multi-step tasks against real customer scenarios.
• Guide customers in choosing the right AI tier: rule-based chatbots vs. AI assistants (RAG/FAQ) vs. autonomous AI agents— and articulate the trade-offs clearly.
• Help customers and partners understand the value of Infobip’s solutions and services.
• Deeply understand customer businesses and map their needs to the right Infobip solutions and products.
• Advise customers on industry best practices to improve business outcomes.
• Continuously identify and design new, innovative solutions tailored to customer needs.
• Collect detailed technical requirements and design complex architectures and integration plans.
• Handle technical and security questionnaires with clarity and accuracy.
• Lead captivating demos and Proofs of Concept (POCs) for high-profile customers.
• Conduct scoping exercises, effort estimations, and guide commercial teams with technical input.

Technical Leadership, Mentorship & Internal Impact

• Document solutions and share best practices within the department (e.g., through Communities of Practice).
• Maintain deep awareness of market feature needs and provide input to influence product roadmaps.
• Mentor junior and mid-level team members, guiding their technical and professional growth.
• Stay current on Infobip’s product portfolio, both technically and commercially, including updates, new features, and competitive trends.
• Act as the regional technical expert, supporting cross-functional teams on complex opportunities.

Qualifications

• 6+ years of experience in technical pre-sales, solution engineering, system integration, or similar roles.
• Proven expertise designing complex, scalable technical architectures in CPaaS/SaaS environments.
• Advanced experience configuring and integrating solutions via REST APIs, SFTP, and other integration patterns.
• Demonstrated ability to lead complex opportunities end-to-end with autonomy.
• Excellent communication, storytelling, and customer-facing skills.
• Hands-on experience conducting demos, POCs, discovery sessions, and technical deep-dives.
• Strong project management capabilities: planning, risk mitigation, delivery execution.
• Ability to mentor team members and uplift technical standards within the team.
• Proactive, creative problem-solver who challenges assumptions and identifies new use cases.
• Comfortable influencing senior stakeholders and navigating high-visibility engagements.

Benefits & Perks

• Salary Range: $107,000 - $140,000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset).
• This role is also eligible for quarterly discretionary bonus.
• Benefits & Perks: Medical, Dental, and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short-term and long-term disability insurance; Wellness plan of up to $500/year pro-rated based on hire date; PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave; Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually.