Senior Solution Engineer

About the Role

The North American Solution Delivery Selling & Store Operations Team is responsible for managing Front and Back of Stores solutions within IT. The organization delivers capabilities to the stores that enrich the Customer and Associate experience and provide business value. We seek a motivated, talented, experienced Solution Engineer to help guide the lifecycle of these technologies through planning, design and delivery within the Workforce Management solutions.

In this role you will be responsible for leading the technical designs and delivery associated with integrated Workforce Management solutions for a cross functional set of Global users. Using your Engineering perspective you will be accountable for identifying and designing robust solutions that align with business objectives and deliver on complex cross-functional epics; informally leading a team of engineers to deliver against technical designs, establish and enforce engineering best practices, navigating a fast-paced environment that challenges you to think creatively and exhibit an agile perspective.

All solution delivery work will be conducted within the Scaled Agile Framework (SAFe), ensuring that we maintain a focus on engineering excellence and best practices. The Global Solution Delivery Team thrives on strong relationships with our business partners and works diligently to address their needs which supports client growth and operational stability.

On this tightly knit and fast-paced solution delivery team you will be constantly challenged to stretch your skillsets, challenge status quo and drive decisions. Our focus and mission are to deliver products that meet our business demand and enrich the Customer and Associate experience. You will use your prior software engineering experience to drive the overall design direction of the products in an evolving delivery environment. You will partner with other technical team members (Managers and Individual Contributors) to implement, monitor, and measure development best practices. You will champion the Engineering Perspective within the wider Product team.

Our ideal candidates will have core engineering, integrations experience, and configuration experience with Workforce Management applications to help further support the Workforce Management Modernization, one who is familiar with the challenges of designing, developing, and deploying integrated Workforce Management and Labor Budgeting & Planning software (preferably UKG Pro WFM and UKG WFC) as we continue to modernize our workforce management solutions.

Responsibilities

• Act as a Lead Engineer (no direct reports) modernizing workforce management systems by solutioning, prioritizing, providing technical leadership and resolving issues
• Work closely with Enterprise Architecture, Security, Infrastructure, Workforce Management Product and Engineering teams to estimate, design, code, deploy and support working software components
• Adhere to the corporate security compliance, performance etc., ensure platform is built with High Availability, Recoverability etc.
• Produce and review complex design documents
• Recommend optimized design solutions, perform solution deficiency analysis and recommend corrective actions
• Strong problem-solving abilities when working on complex technical problems
• Develop constructive and cooperative working relationships with peers inside and outside of the IT organization, and maintain them over time
• Develop and enforce standards and tools to increase organization effectiveness
• Drive continuous improvements in process and operational efficiency by reducing operational burden
• Maintain broad knowledge in the area of DevOps tools and capabilities

Required Experience

• 8 years of overall Engineering & IT experience
• 8 years of experience in Estimating, Designing, Developing and Implementing solutions using DataStage, Dell Boomi, Unix
• 2 years of experience in creating overall architecture of complex solutions and have a great hands-on experience with building solutions
• 3 years of SaaS/Cloud Practices
• 3 years of experience with Automation Technologies (Tosca or any other tools)
• 5 years of experience working with databases like Oracle, SQL Server, PostgreSQL etc.

Nice-to-Have Experience

• Knowledge of labor budgeting and planning experience with respect to integrating with UKG Time & Attendance systems
• Knowledge of the configurations within UKG WFM solutions (preferably UKG Pro WFM and UKG WFC), including Timekeeping, scheduling, attendance, accruals, pay rules, Labor levels and associated workflows
• Knowledge and Experience with Retail business process

Required Skills

• Strong Linux shell scripting and Python scripting skills for automation and tool development

Preferred Skills

• Knowledge of Middleware Technologies like Apigee, MOVEit Automation, etc.
• Knowledge of Agile and DevOps tools such as Git/Gitlab, SonarQube, JIRA, Confluence etc.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a Fortune 500 leader in off-price apparel and home fashion retail, operating more than 5,200 stores across ten countries. With iconic brands spanning the United States, Canada, Europe, and Australia, the organization has built one of the most distinctive value propositions in global retail — delivering quality, brand-name, and designer merchandise at prices typically 20 to 60 percent below full-price retail. The company employs buyers, merchants, retail operations professionals, supply chain specialists, and technology engineers who thrive in a fast-paced, entrepreneurial environment with meaningful career development opportunities across merchandising, corporate finance, marketing, and IT.