Senior Solution Delivery Manager

About the role

Position Summary: The Senior Solution Delivery Manager is responsible for guiding health plan clients through successful implementation of TurningPoint programs and services. This role serves as the primary day-to-day implementation partner for assigned clients, helping them understand the implementation process, organize their work, make timely decisions, manage dependencies, and prepare their teams for launch. This leader is expected to demonstrate strong influence skills, including the ability to navigate conflict, clarify priorities, manage risks, and align diverse stakeholders to move implementations forward. Responsibilities include acting as a trusted partner and advisor for clients, helping clients understand and manage their implementation responsibilities, maintaining strong project discipline, and working cross-functionally to ensure implementation activities are completed on time and with a high-quality client experience. This is a remote position, but up to 10% travel may be required to attend TurningPoint or client on-site meetings.

Responsibilities

• Serve as the primary day-to-day implementation partner and trusted advisor for assigned clients, building strong relationships across business, operations, clinical, technology, provider relations, reporting, and leadership teams.
• Guide clients through the implementation process by clarifying milestones, decisions, resource needs, dependencies, readiness expectations, and next steps.
• Drive alignment and timely decisions by influencing client and internal stakeholders, clarifying priorities, and navigating conflict constructively.
• Lead day-to-day implementation execution across technology, operations, clinical, provider relations, reporting and analytics, and other impacted functions.
• Develop and maintain shared plans, RAID logs, workflows, requirement documents, status updates, and other client-facing deliverables.
• Establish clear ownership, dependencies, due dates, deliverables, and readiness criteria, and drive follow-through on open decisions and action items.
• Monitor progress, help clients remove barriers, and escalate issues when needed to keep implementations and decisions moving forward.
• Manage overall project health and provide meaningful client and internal status updates that highlight progress, key risks, dependencies, issues, and mitigation plans.
• Support a smooth transition from implementation to steady-state operations.
• Help clients prepare their people, processes, workflows, systems, and operational teams for launch by clarifying what they must own, complete, validate, and communicate.
• Coordinate operational walkthroughs, training planning, process validation, testing support, go-live preparation, and post-launch stabilization planning, addressing readiness gaps with practical action plans.
• Partner with Solution Architects, Product, Technology, Operations, Clinical, Provider Relations, Analytics, Account Management, Sales, and other internal teams to align implementation activities with the approved solution and client milestones.
• Translate client needs into actionable workstreams with clear owners, due dates, deliverables, and documented decisions, risks, requirements, and commitments.
• Facilitate meetings, workshops, and working sessions that keep implementation activities moving forward.
• Communicate implementation progress, risks, dependencies, decisions, and mitigation plans in concise, executive-ready updates tailored to client leadership, internal executives, operational teams, and project stakeholders.
• Develop and maintain comprehensive and professional-looking documentation and deliverables.
• Identify and advance improvements to implementation tools, templates, processes, documentation, methodology, and the overall client experience.
• Onboard and mentor implementation team members and share lessons learned to improve quality, consistency, and scalability.
• Model strong ownership, organization, accountability, and client leadership.

Requirements

• Bachelor’s