Senior Solution Architect/Solution Consulting Director (Field Service)
for section headings
- Use - for lists
- Use
for prose
- Do NOT repeat job title as heading (page already shows it)
- Do NOT put Job ID/requisition numbers as headings
- Preserve ALL substantive information
- Remove boilerplate (cookie/navigation/legal/EEO/scam-warning, duplicated lines, application instructions)
- Include section ONLY when posting has real, specific content
- Never emit heading followed by filler/placeholder text
- Never create Pay/Schedule/Benefits sections unless posting actually states them
- Output ONLY HTML fragment, no /, no markdown code fences
Let me parse the content:
The posting describes two roles: Senior Solution Architect and Solution Consulting Director. They have similar descriptions but different experience requirements (10+ vs 12+ years). There's a "Your Impact" section that lists responsibilities. Then "Minimum Requirements" with bullet points for both roles (some shared, some specific). Then "Preferred Requirements". Then "Unleash Your Potential" which is benefits marketing. Then "Accommodations" and "Posting Statement" which includes EEO, benefits details, and salary ranges.
I need to structure this into sections. Since there are two roles, I should probably have a section for each role's description, then combined responsibilities, then requirements (maybe split by role), then benefits, then pay.
But the rules say: "Do NOT repeat the job title as a heading (the page already shows it)". The page likely shows the job title already, so I shouldn't include "Senior Solution Architect" or "Solution Consulting Director" as headings. However, the posting describes two distinct roles. I need to present both without using the job titles as headings. Maybe use "About the Roles" as a heading, then describe each role in prose or list.
The user said: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". So I can use "About the Roles" as a heading.
Let me outline:
1. About the Roles (h3) - describe both roles in prose or list.
2. Responsibilities (h3) - from "Your Impact" section.
3. Requirements (h3) - minimum requirements for each role.
4. Preferred Requirements (h3) - preferred requirements.
5. Benefits (h3) - from "Unleash Your Potential" and benefits details in posting statement.
6. Pay (h3) - salary ranges.
But note: "Unleash Your Potential" is marketing fluff, but the posting statement includes specific benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program. Also a link to benefits. That's substantive.
Pay: specific salary ranges given.
Schedule: not mentioned, so omit.
Now, I need to avoid duplication. The minimum requirements list includes items for both roles. I'll structure as a list with sub-bullets or separate lists for each role.
Also, the "About Salesforce" section is company boilerplate; maybe include as a brief intro? The rules say "Preserve ALL substantive information". The "About Salesforce" is generic marketing. Might be considered boilerplate. But it's part of the posting. However, the user said "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". "About Salesforce" is not exactly that, but it's generic company description. I think we can include a brief "About Salesforce" section or fold into "About the Roles". The example headings include "About the role". I'll include an "About Salesforce" section as a short paragraph.
But the rule: "Prefer a few substantive sections over many thin ones." So maybe combine.
Let me decide on sections:
- About Salesforce (short paragraph)
- About the Roles (description of both roles)
- Responsibilities (Your Impact)
- Requirements (Minimum Requirements for each role)
- Preferred Requirements
- Benefits
- Pay
Now, I need to output HTML fragment with h3, ul/li, p.
Let's write.
First, "About Salesforce": The first paragraph after "About Salesforce" heading in the posting. I'll include that as a paragraph.
Then "About the Roles": The posting says "We are currently hiring for two individual contributor positions:" then describes each. I'll write a paragraph introducing the two roles, then maybe a list with each role's description? But the rule says use ul/li for lists of duties/requirements/benefits. For role descriptions, they are prose. I'll use paragraphs for each role.
But the rule: "Use - for any list of duties/requirements/benefits, and
for prose." So role descriptions are prose.
I'll do:
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications for this position will be accepted on an ongoing basis.
About the Roles
We are currently hiring for two individual contributor positions:
Senior Solution Architect: The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to settle root cause, and can identify appropriate corrective action. They communicate with technical and business team members from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry. Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard processes by engaging with the cloud-specific practices teams. They will supply both internally in their Community and externally in the marketplace.
Solution Consulting Director: The Solution Consulting Director leads one or more workstreams in complex enterprise customer engagements, partnering with key stakeholders to drive the vision while executing on key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer ROI. Solution Consulting Directors are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as obtain customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to execute the business strategies. They are proficient at analyzing issues and obstacles to determine root cause, and can identify appropriate corrective action. They communicate with technical and business stakeholders from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry. Solution Consulting Directors are stewards of the Professional Services Methodology and use their networks to ensure that best practices are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Consulting Directors contribute to thought leadership and best practices by engaging with the cloud-specific practices teams. They will contribute both internally in their Community and externally in the marketplace.
Responsibilities
- Serve as a trusted advisor to the client
- Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
- Work collaboratively and having very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
- Identify and proactively run risk areas and commit to seeing an issue through to complete resolution
- Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform
Requirements
Senior Solution Architect
- 10+ years of experience
- Must have led multiple large engagements, multi-cloud or multi-workstream, as the lead Architect across all workstreams within Field Service Management and/or Field Service and Operations
- Understand and be able to speak to challenges of large engagements and what best practices to be used to ensure success
- Advanced industry knowledge and understanding of nuances of delivering Salesforce implementations in that industry
- Extensive experience with configuration and customization on the Salesforce platform
- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
- Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
- Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
- Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
- Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
- A great listener with the ability to communicate with people in diverse roles
- Resourceful and innovative thinker who can work through and solve problems
- Success as a people leader/people manager
- Experience leading internal initiatives to improve business processes
for prose - Do NOT repeat job title as heading (page already shows it) - Do NOT put Job ID/requisition numbers as headings - Preserve ALL substantive information - Remove boilerplate (cookie/navigation/legal/EEO/scam-warning, duplicated lines, application instructions) - Include section ONLY when posting has real, specific content - Never emit heading followed by filler/placeholder text - Never create Pay/Schedule/Benefits sections unless posting actually states them - Output ONLY HTML fragment, no /, no markdown code fences Let me parse the content: The posting describes two roles: Senior Solution Architect and Solution Consulting Director. They have similar descriptions but different experience requirements (10+ vs 12+ years). There's a "Your Impact" section that lists responsibilities. Then "Minimum Requirements" with bullet points for both roles (some shared, some specific). Then "Preferred Requirements". Then "Unleash Your Potential" which is benefits marketing. Then "Accommodations" and "Posting Statement" which includes EEO, benefits details, and salary ranges. I need to structure this into sections. Since there are two roles, I should probably have a section for each role's description, then combined responsibilities, then requirements (maybe split by role), then benefits, then pay. But the rules say: "Do NOT repeat the job title as a heading (the page already shows it)". The page likely shows the job title already, so I shouldn't include "Senior Solution Architect" or "Solution Consulting Director" as headings. However, the posting describes two distinct roles. I need to present both without using the job titles as headings. Maybe use "About the Roles" as a heading, then describe each role in prose or list. The user said: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". So I can use "About the Roles" as a heading.
Let me outline:
1. About the Roles (h3) - describe both roles in prose or list.
2. Responsibilities (h3) - from "Your Impact" section.
3. Requirements (h3) - minimum requirements for each role.
4. Preferred Requirements (h3) - preferred requirements.
5. Benefits (h3) - from "Unleash Your Potential" and benefits details in posting statement.
6. Pay (h3) - salary ranges.
But note: "Unleash Your Potential" is marketing fluff, but the posting statement includes specific benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program. Also a link to benefits. That's substantive.
Pay: specific salary ranges given.
Schedule: not mentioned, so omit.
Now, I need to avoid duplication. The minimum requirements list includes items for both roles. I'll structure as a list with sub-bullets or separate lists for each role.
Also, the "About Salesforce" section is company boilerplate; maybe include as a brief intro? The rules say "Preserve ALL substantive information". The "About Salesforce" is generic marketing. Might be considered boilerplate. But it's part of the posting. However, the user said "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". "About Salesforce" is not exactly that, but it's generic company description. I think we can include a brief "About Salesforce" section or fold into "About the Roles". The example headings include "About the role". I'll include an "About Salesforce" section as a short paragraph.
But the rule: "Prefer a few substantive sections over many thin ones." So maybe combine.
Let me decide on sections:
- About Salesforce (short paragraph)
- About the Roles (description of both roles)
- Responsibilities (Your Impact)
- Requirements (Minimum Requirements for each role)
- Preferred Requirements
- Benefits
- Pay
Now, I need to output HTML fragment with h3, ul/li, p.
Let's write.
First, "About Salesforce": The first paragraph after "About Salesforce" heading in the posting. I'll include that as a paragraph.
Then "About the Roles": The posting says "We are currently hiring for two individual contributor positions:" then describes each. I'll write a paragraph introducing the two roles, then maybe a list with each role's description? But the rule says use ul/li for lists of duties/requirements/benefits. For role descriptions, they are prose. I'll use paragraphs for each role.
But the rule: "Use - for any list of duties/requirements/benefits, and
for prose." So role descriptions are prose.
I'll do:
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications for this position will be accepted on an ongoing basis.
About the Roles
We are currently hiring for two individual contributor positions:
Senior Solution Architect: The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to settle root cause, and can identify appropriate corrective action. They communicate with technical and business team members from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry. Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard processes by engaging with the cloud-specific practices teams. They will supply both internally in their Community and externally in the marketplace.
Solution Consulting Director: The Solution Consulting Director leads one or more workstreams in complex enterprise customer engagements, partnering with key stakeholders to drive the vision while executing on key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer ROI. Solution Consulting Directors are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as obtain customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to execute the business strategies. They are proficient at analyzing issues and obstacles to determine root cause, and can identify appropriate corrective action. They communicate with technical and business stakeholders from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry. Solution Consulting Directors are stewards of the Professional Services Methodology and use their networks to ensure that best practices are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Consulting Directors contribute to thought leadership and best practices by engaging with the cloud-specific practices teams. They will contribute both internally in their Community and externally in the marketplace.
Responsibilities
- Serve as a trusted advisor to the client
- Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
- Work collaboratively and having very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
- Identify and proactively run risk areas and commit to seeing an issue through to complete resolution
- Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform
Requirements
Senior Solution Architect
- 10+ years of experience
- Must have led multiple large engagements, multi-cloud or multi-workstream, as the lead Architect across all workstreams within Field Service Management and/or Field Service and Operations
- Understand and be able to speak to challenges of large engagements and what best practices to be used to ensure success
- Advanced industry knowledge and understanding of nuances of delivering Salesforce implementations in that industry
- Extensive experience with configuration and customization on the Salesforce platform
- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
- Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
- Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
- Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
- Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
- A great listener with the ability to communicate with people in diverse roles
- Resourceful and innovative thinker who can work through and solve problems
- Success as a people leader/people manager
- Experience leading internal initiatives to improve business processes
for prose." So role descriptions are prose. I'll do:
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications for this position will be accepted on an ongoing basis.
About the Roles
We are currently hiring for two individual contributor positions:
Senior Solution Architect: The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to settle root cause, and can identify appropriate corrective action. They communicate with technical and business team members from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry. Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard processes by engaging with the cloud-specific practices teams. They will supply both internally in their Community and externally in the marketplace.
Solution Consulting Director: The Solution Consulting Director leads one or more workstreams in complex enterprise customer engagements, partnering with key stakeholders to drive the vision while executing on key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer ROI. Solution Consulting Directors are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as obtain customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to execute the business strategies. They are proficient at analyzing issues and obstacles to determine root cause, and can identify appropriate corrective action. They communicate with technical and business stakeholders from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry. Solution Consulting Directors are stewards of the Professional Services Methodology and use their networks to ensure that best practices are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Consulting Directors contribute to thought leadership and best practices by engaging with the cloud-specific practices teams. They will contribute both internally in their Community and externally in the marketplace.
Responsibilities
- Serve as a trusted advisor to the client
- Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
- Work collaboratively and having very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
- Identify and proactively run risk areas and commit to seeing an issue through to complete resolution
- Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform
Requirements
Senior Solution Architect
- 10+ years of experience
- Must have led multiple large engagements, multi-cloud or multi-workstream, as the lead Architect across all workstreams within Field Service Management and/or Field Service and Operations
- Understand and be able to speak to challenges of large engagements and what best practices to be used to ensure success
- Advanced industry knowledge and understanding of nuances of delivering Salesforce implementations in that industry
- Extensive experience with configuration and customization on the Salesforce platform
- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
- Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
- Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
- Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
- Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
- A great listener with the ability to communicate with people in diverse roles
- Resourceful and innovative thinker who can work through and solve problems
- Success as a people leader/people manager
- Experience leading internal initiatives to improve business processes