Senior Solution Architect ModelN

About the role

The Role Moderna is seeking an experienced and driven Senior ModelN Solution Architect to join the Digital Commercial organization in support of Moderna's Revenue Management capabilities.

Responsibilities

• Serve as a senior techno-functional SME for Moderna's Revenue Management platform, with a focus on ModelN capabilities, configurations, business processes, integrations, reporting, and operational support.
• Partner with Revenue Management, Finance, Customer Operations, Trade, Market Access, and Digital teams to understand business needs, define requirements, evaluate solution options, and support timely execution of operational and enhancement requests.
• Apply strong knowledge of US pharmaceutical Revenue Management processes, including contracts, pricing, chargebacks, rebates, claims, wholesaler distribution, specialty pharmacy processes, Gross-to-Net considerations, customer and contract data, and downstream financial reporting impacts.
• Support hands-on ModelN configuration activities, including business rules, workflows, reference data, system settings, and other functional configurations required to support Revenue Management processes.
• Manage or support user access, roles, permissions, and related governance activities in partnership with business process owners, Compliance, Information Security, and SOX/control stakeholders.
• Develop, maintain, and support standard reporting, audit extracts, SOX-related reports, operational dashboards, and data analysis needed by business and control stakeholders.
• Maintain platform documentation, operational procedures, configuration records, access-control documentation, support playbooks, integration context, and other materials needed to support compliant and sustainable operations.
• Contribute to the Revenue Management support model by helping clarify repeatable procedures, handoffs, documentation, ownership boundaries, escalation paths, and support responsibilities across Digital, business teams, ModelN, system integrators, and managed service partners.
• Identify recurring issues, process gaps, control weaknesses, and opportunities to improve platform reliability, support transparency, data quality, and operational resilience.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, Finance, Engineering, or a related field, or equivalent professional experience.
• 8+ years of experience supporting enterprise business applications, Revenue Management systems, commercial operations platforms, ERP-adjacent systems, or other regulated business-critical platforms.
• Hands-on experience with ModelN Revenue Cloud, ModelN Revenue Management, or a closely comparable life sciences Revenue Management platform, including direct involvement in configuration, production support, reporting, release validation, or enhancement delivery.
• Strong experience with US pharmaceutical Revenue Management processes, including one or more of the following: chargebacks, rebates, contract management, pricing, claims processing, Gross-to-Net, government programs, market access contracting, wholesaler distribution, or specialty pharmacy programs.
• Experience operating in a senior techno-functional role, with the ability to understand business processes, system configuration, data flows, reporting needs, integration dependencies, operational controls, and platform support requirements.
• Experience supporting platform configuration, user administration, role management, access controls, reporting, issue triage, release support, and production support in an enterprise application environment.
• Strong analytical skills, including the ability to investigate complex data and process issues, reconcile upstream and downstream flows, identify root causes, and communicate findings clearly to business and technical stakeholders.
• Ability to partner with business teams to define requirements and work with technical teams to drive solutions through design, build, testing, deployment, and post-production support.
• Experience working with vendors, managed service providers, system integrators, and software providers to triage issues, track tickets, monitor service levels, and drive resolution of platform or process issues.
• Understanding of controlled system environments, including audit readiness, access governance, SOX considerations, documentation discipline, testing evidence, and change control expectations.
• Comfort working with reports, data extracts, SQL or query-based analysis, and operational dashboards.
• Strong communication, organization, facilitation, and stakeholder management skills, with the ability to operate across business, technical, vendor, and compliance teams.
• Demonstrated ability to manage ambiguity, build process clarity, influence decision-making, and drive outcomes in a fast-paced environment.