Senior Solution Architect

About the role

The Senior Solution Architect oversees end-to-end solution or component design and implementation, provides technical oversight, supports new business opportunities, and leads implementation of Acxiom solutions.

Responsibilities

• Supports new business opportunities including pre-sales support, architecture and design support for clients.
• Leads implementation of Acxiom solutions and/or manages complex change that significantly impacts an existing solution.
• Ensures individualized solution incorporates clients' and Acxiom's overall business strategy and technical vision.
• Technical lead in all solution communications with clients and overseeing its progress throughout the implementation phase.
• Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries.
• Engages in project communications with client using a consultative approach.
• Anticipates obstacles and recommends solution options as it relates to the solution.
• Focuses on client value and satisfaction while balancing corporate objectives, feasibility and scalability of solution.
• Gathers stakeholder requirements and transforms the information into a logical process flow.
• Researches possible approaches, evaluates cost, portability, compatibility and usability then engages in most efficient solution method for the changes/solution.
• Ensures the solution design fulfills functional and technical requirements.
• Maintain and enhance the roadmap for the client solution and maintains that solution roadmap with technical changes and direction including Acxiom standard components as often as possible.
• Provide direction with technical and business stakeholder requirements and overall project plan as it relates to the solution.
• Provide input into risk mitigation assessment.
• Monitors solution enhancement/implementation progress in order to stay abreast of possible issues and future challenges.
• Maintain subject matter expertise in Acxiom and industry technologies, verticals and lines of business in order to help align client business needs to products, solutions and services offered.
• Documents and shares best practices and case studies.
• Define and adhere to Acxiom solution standards, estimates, processes, policies and procedures.
• Utilizes standard methodologies to promote consistency and drives adherence to standards within designated teams.
• Identifies areas of process improvement that drive profit enhancement and client value and instill that mindset while contributing through others.
• Consults, advises and educates management, affected teams and clients through communications at the appropriate technical granularity.
• Shares best practices and incorporates lessons learned into estimates, standards and protocols.
• Develops internal relationships with product teams to provide feedback to the appropriate lines of business or product team to ensure Acxiom produces and/or enhances products that can meet the ever changing business needs of our clients.
• Keeps informed and evaluates the latest Acxiom and industry news, trends, products, services, competitors and relevant existing and emerging technologies.
• Have a strong understanding of pre-sales process focusing on scoping and estimation and be able to lead scoping and estimation efforts for new projects for existing account/new logo.

Qualifications

• Minimum 5 years experience in technical roles and minimum 3 years experience in architect roles.
• Minimum 5 years experience with database marketing, direct marketing or interactive marketing environments.
• Minimum 5 years experience working in an external client facing environment.
• Ability to manage data using Oracle SQL and PostgreSQL.
• Proficiency in serverless architecture (Lambda, API Gateway) and containerization (ECS, EKS).
• Implementing security best practices, managing roles, policies, and secrets management using IAM and Key Management Service.
• Guiding team members in technical decisions and providing mentorship.
• Ownership of web solution architectural oversight and demonstrating a high-level understanding of cloud-based architectures.
• Act as a bridge between technical teams and stakeholders.
• Demonstrates sound judgment, drives results, and makes decisions, even with incomplete information.
• Develop cloud native applications.
• Build serverless apps (Lambda, API gateway).
• Integrate AWS services.
• Write code in languages like Python, Java, Node.js.
• Implement CI/CD pipelines.
• Debug and monitor applications (cloudwatch).
• Design cloud architecture using Amazon Web Services.
• Plan high availability, DR, and fault tolerant systems.
• Optimize performance and cost.
• Implement security best practices.
• Work with stakeholders to translate business needs to technical solutions.
• Prefers AWS certification (Associate or SA).