Senior Software Support Engineer

Responsibilities

• Serve as a senior engineering contributor within a cross-functional agile team, collaborating with software developers, QA engineers, and product stakeholders.
• Develop deep technical expertise in specific areas of the platform and act as a subject matter expert.
• Design and implement new product features and platform enhancements in alignment with business priorities and system architecture.
• Participate in technical design discussions and contribute to architectural decisions and solution planning.
• Translate functional requirements into scalable technical solutions in collaboration with product owners and analysts.
• Adhere to and improve development standards, coding practices, and delivery processes.
• Produce clear technical documentation and share knowledge across engineering teams.
• Deliver high-quality code contributions aligned with sprint commitments and user story objectives.
• Write and maintain unit tests and collaborate with QA teams to ensure reliable feature validation and regression coverage.
• Optimize application performance and ensure solutions meet system reliability and scalability expectations.
• Apply security best practices throughout the software development lifecycle.
• Take ownership of technical challenges, from investigation to resolution, and proactively identify areas for improvement.
• Solve complex engineering problems with creative and analytical thinking.
• Participate in occasional in-person strategy meetings several times per year.

Qualifications/Requirements

• Required: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Systems, or a related field, or equivalent professional experience.
• Required: 5–10 years of professional software development experience, primarily within the Microsoft technology stack.
• Required: Strong proficiency in C# and .NET development, including debugging, performance tuning, and troubleshooting complex systems.
• Required: Proven experience as a senior technical contributor within engineering teams.
• Required: Expertise in designing and delivering enterprise-level applications, including RESTful APIs, integrations, and complex business workflows.
• Required: Hands-on experience with cloud-based infrastructure, preferably within Microsoft Azure environments.
• Required: Experience with both monolithic and microservices-based architectures.
• Required: Proficiency in designing and implementing scalable data storage solutions using cloud technologies, including relational, document-based, and unstructured data systems.
• Required: Familiarity with modern DevOps practices, including CI/CD pipelines and Infrastructure-as-Code methodologies.
• Required: Strong communication skills and the ability to collaborate across multiple engineering teams and business stakeholders.
• Required: Experience working on large-scale software initiatives within agile development environments.