Senior Software Quality Assurance Engineer

About the role

Ooma is seeking a motivated and detail-oriented Senior Software Quality Assurance Engineer to join our SQA team. In this role, you will help ensure the quality, reliability, and performance of Ooma's products and services through comprehensive testing, validation, and collaboration with cross-functional engineering teams. You will play a key role in defining test strategies, developing test plans, building and maintaining lab environments, tracking defects, and delivering quality insights to stakeholders. This position offers the opportunity to work with modern test automation tools, including AI-assisted testing technologies.

Responsibilities

• Design, develop, and execute test plans and test cases to validate product functionality, performance, and customer use cases.
• Define test strategies and provide clear project status, risk assessments, and schedule updates to management.
• Build, configure, and maintain lab environments to validate a variety of product configurations and solutions.
• Collaborate with various teams within Ooma to improve test coverage and efficiency.
• Leverage test automation and AI-assisted testing tools to enhance quality and productivity.
• Identify, document, track, and drive resolution of defects throughout the development lifecycle.
• Prepare test reports and communicate quality results to project stakeholders.

Requirements

• 8+ years of professional experience, including a minimum of 5 years testing VoIP, networking, and application-based solutions in an engineering environment.
• A BS in Electrical Engineering, Computer Science/Computer Engineering, or a related technical field is preferred; equivalent experience and demonstrated expertise are acceptable.
• Experience developing and executing automated tests.
• Familiarity with legacy POTS environment including Modems, Alarm systems, life safety equipment setup and operations is required.
• Familiarity with Basic Networking and LTE protocols is desirable.
• Familiarity with generative AI and AI-assisted development or testing tools.
• Experience working in Linux environments; basic Linux administration skills are a plus.
• Experience testing Desktop and Mobile Apps based User Interface SW is desirable.
• Ability to install, configure, and maintain test lab environments.
• Proven ability to create clear, organized, and comprehensive test plans, test cases, and test scripts.
• Experience and troubleshooting skills in Voice, FAX, Alarm system signaling, remote programming thro’ modems is desirable.
• Familiarity with database administration and management is desirable.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Self-motivated, detail-oriented team player with a strong work ethic and collaborative mindset.

Qualifications

• BS in Electrical Engineering, Computer Science/Computer Engineering, or a related technical field.
• Experience with VoIP, networking, and application-based solutions.
• Experience with test automation and AI-assisted testing tools.
• Experience with Linux environments.
• Experience with Voice, FAX, Alarm system signaling, remote programming thro’ modems.
• Experience with database administration and management.
• Strong communication skills.
• Ability to manage multiple projects and priorities.

Skills

• Test planning and execution.
• Automated testing.
• Lab environment setup and maintenance.
• Collaboration with cross-functional teams.
• AI-assisted testing tools.
• Linux administration.
• Database administration.
• Communication skills.
• Project management.

Benefits

We offer a comprehensive benefits package including medical/dental/vision insurance, income protection benefits, FSA healthcare and dependent care, commuter benefits, volunteer accident, critical illness, hospital indemnity and legal, 401(k) with employer match, and Roth Employee Stock Purchase Plan (ESPP).