Senior Software Engineering

Location: 2900 W Plano Pkwy, Plano, TX 75075

About the role

Design, build, and enhance Salesforce components that directly support ACC customer care journeys, including Review/Submit flows, Feature Add/Remove, Port Out inquiries, and Service & Support (S&S) interactions.

Responsibilities

• Implement and maintain custom Lightning UI experiences used by ACC frontline agents, ensuring accurate rendering of customer account details, billing summaries, wireless features, and order information synchronized with ACC backend systems.
• Integrate Salesforce with ACC Mule APIs by consuming System/Process/Experience APIs for retrieving customer data, service eligibility, device and rate plan information, backend order status, wireless provisioning data, and troubleshooting flows.
• Develop API-driven, event-based interactions between Salesforce and ACC platforms, including updates to customer profile records, feature changes, payment validations, account activity logs, and other real-time events surfaced from MuleSoft.
• Build reusable components, Apex utility classes, and frameworks to streamline ACC-specific logic such as customer summary assembly, entitlement calculations, offer eligibility checks, and validation rules tied to ACC’s business rules.
• Optimize Lightning pages and data retrieval patterns, including SOQL/SOSL optimization, Platform Cache, and Queueables, to meet strict ACC performance SLAs for agent experience and near real-time data rendering.
• Implement robust error handling and monitoring within Salesforce for failed ACC API calls, timeouts, validation errors, and data mismatches, ensuring proper logging, alerting, and fallback flows for agent continuity.
• Support ACC release cycles by participating in PI planning, regression testing, UAT cycles, nightly deploys, and defect triage tied to ACC S&S, Wireless, Big Bang, CRP/Fiber, and cross-domain integration efforts.
• Create technical design documents and integration mappings illustrating data flows between Salesforce, MuleSoft, Billing/BSSe, Order Management, and ACC UI, ensuring architectural consistency across ACC trains.
• Collaborate with MuleSoft developers, architects, QA, and product owners to align Salesforce logic, API consumption patterns, and data models with ACC architecture, security policies, and integration strategies.
• Provide production support for ACC agent workflows, troubleshooting data discrepancies, API failures, caching delays, and record-locking issues that impact sales and service interactions.
• Apply knowledge in Salesforce development, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and web technologies such as HTML, CSS, and JavaScript.
• Apply experience in integration and API management, including REST/SOAP and MuleSoft orchestration for ACC backend systems, as well as microservices and event-driven architecture.
• Define and enforce architectural standards, manage caching strategies for C360 platforms, and ensure secure data flows.
• Apply knowledge in release and deployment management, incident and outage handling through CTW processes, and collaborate with CQE for certification of fixes.
• Apply Agile methodology experience.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Applied Science, or Electrical Engineering.
• 3 years of experience in the job offered or a related occupation, applying knowledge in:
  • Salesforce development (Apex, Visualforce, Lightning Web Components, SOQL/SOSL).
  • Web technologies (HTML, CSS, JavaScript).
  • Integration and API management (REST/SOAP, MuleSoft orchestration for ACC backend systems).
  • Microservices and event-driven architecture.
  • Defining and enforcing architectural standards.
  • Managing caching strategies for C360 platforms and ensuring secure data flows.
  • Release and deployment management, incident and outage handling through CTW processes, and collaboration with CQE for certification of fixes.
  • Agile methodology.
• Salesforce Platform Developer I Certification.

Pay

$148,600 - $215,800 yearly

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Tuition reimbursement program.
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays).
• Paid Parental Leave and Paid Caregiver Leave.
• Additional sick leave beyond state and local requirements (unprotected).
• Adoption reimbursement.
• Disability benefits (short-term and long-term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness, accident, hospital indemnity, group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone.

Schedule

• Weekly Hours: 40
• Time Type: Regular