Senior Software Engineer - Python/Typescript

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a shit about helping restaurants succeed.

About This Role

Our operations, sales, and customer support teams run on workflows that were designed for humans — and many of them should no longer be. Manual handoffs, repetitive processes, slow queues, and duct-taped integrations are costing us speed, accuracy, and money. We're hiring a Senior AI Engineer to fix that.

• Your job is simple to describe and hard to do: find the inefficiencies across our business operations and replace them with AI-driven systems that are faster, smarter, and scalable.
• You'll work directly with ops, sales, and support stakeholders, understand their pain points firsthand, and build the automation that eliminates them.
• This is a high-autonomy, high-impact IC role. You won't have someone writing detailed specs for you. You'll get a business problem, dig into it, architect a solution, and ship it.
• We need someone who's been deep in AI-assisted development for years — not just prompting models, but building real orchestration layers, integrating agentic workflows into production, and producing code that's disciplined and reviewable.

Required Experience

• 7+ years of professional software engineering experience — you understand how engineering and business systems actually work at scale, not just how AI demos work.
• Strong proficiency in Python and TypeScript/JavaScript — you can build production systems in both. Not scripts. Not notebooks. Production.
• Full-stack capability spanning backend services, APIs, and frontend interfaces. You can build the automation pipeline and the dashboard that shows it's working.
• 1–2+ years working deeply with LLMs and AI agents in production — not side projects, not hackathons. Real systems handling real workflows.
• Built multi-agent or agentic workflows — task decomposition, agent specialization, orchestration, error recovery. You've worked with Claude Code, LangGraph, CrewAI, AutoGen, or custom agent frameworks at a level where you can articulate why you chose one approach over another.
• Hands-on with AI coding tools daily — Claude Code, Cursor, GitHub Copilot, Windsurf, or similar. You don't just use them, you push their limits. You have a personal workflow that makes you measurably faster and you can teach it to others.
• Comfort working directly with non-technical stakeholders. You can sit with a support lead, understand their workflow, and translate it into a technical solution without needing a translator.

Nice to Have

• Familiarity with Salesforce platform development (Apex, Lightning, APIs) — we have significant Salesforce surface area and someone who can automate within it is extremely valuable.
• Experience building custom AI orchestration layers or multi-agent systems for business process automation.
• Background in CI/CD pipeline design and cloud infrastructure (AWS, GCP, or Azure).
• Prior experience in ops automation, business process reengineering, or internal tooling at a fast-growing company.

What You Won't Be Doing

• Building product features for restaurants (that's the rest of the org)
• Pure ML/AI research without production deployment
• Waiting for someone to write you a detailed spec before you start building
• People management — you're a pure IC who ships. You write more code than you write emails.

Tech Environment

• Languages: Python, TypeScript
• Infrastructure: AWS, GitHub, CI/CD (GitHub Actions)
• Business Systems: Salesforce, internal ops tooling
• AI Stack: You'll have significant influence on tool selection — bring your opinions
• Team tooling: Jira, Slack, standard SpotOn eng stack