Senior Software Engineer - Post Market Quality

About the role

The Position As a Senior Software Engineer in Post Market Quality (PMQ), you will be at the forefront of ensuring the quality and performance of Roche’s Digital Solutions, handling complaints related to Roche’s sequencing and pathology product portfolios. Joining the Digital Solutions Chapter means working in a highly transversal software environment, giving you the opportunity to engage with cutting-edge technologies and diverse programming languages for both on-premise and cloud-based software.

Responsibilities

• Independently manage the entire case lifecycle, from initial creation and classification to in-depth investigation, collaboration with the on-site trouble-shooting team, documentation and final resolution.
• Act as a senior technical expert for case resolution, using your ability to read and understand complex source code to identify the root cause/causal factor of software malfunctions.
• Master the Roche internal quality processes and understand their regulatory background to justify decisions.
• Interface with Affiliates and Country Organizations, responsible for the timely communication of essential quality-related information and supporting initiatives that enhance our regional partnerships.
• Use your automation and data analytics skills to enhance the case handling process and proactively monitor product performance data.
• Serve as a trusted technical proxy for the Principal Engineer when required.

Requirements

A Bachelor's degree in Computer Science or an IT related field (preferred) with knowledge of bioinformatics or genomics. Advanced degrees (Master’s or Ph.D.) are a plus but not required.

5+ years of proven track records of working in the area of Bioinformatics or IT support related functions.

Strong IT skills, especially the ability to read and debug complex source code of different programming languages to understand the root cause of reported issues.

Good ability to work independently even when faced with uncertainty.

Good ability to present technical work to stakeholders, influence and negotiate to push initiatives forwards.

Strong communication skills in English (written and spoken).

Qualifications

Experience in handling complex software complaints for Roche’s sequencing and pathology products, including safety issues and product inquiries for software products (on premise, cloud, mobile, apps,...).

Knowledge of Roche internal quality processes and understanding of their regulatory background.

Ability to communicate effectively with Affiliates and Country Organizations.

Proficiency in automation and data analytics tools.

Experience in agile environments and strong problem-solving skills.

Skills

• Advanced IT skills, particularly in reading and debugging complex source code.
• Strong communication and presentation skills.
• Experience with bioinformatics or genomics.
• Experience in handling complex software complaints and investigations.
• Experience in agile environments.
• Automation and data analytics skills.

Benefits

The expected salary range for this position based on the primary location of Tucson Arizona is $77,280 and $143,520. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.

A discretionary annual bonus may be available based on individual and Company performance.

This position also qualifies for the benefits detailed at the link provided below.