Senior Software Engineer (Platform Core)

About the role

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. This role involves owning and evolving high-scale backend and data-layer services that support high-volume customer interactions across Pindrop products.

Responsibilities

• Design, build, test, and operate distributed backend services and APIs that support high-volume customer interactions.
• Take end-to-end ownership of platform work, from framing ambiguous problems and shaping technical plans through implementation, rollout, and production support.
• Improve reliability, scalability, latency, and cost across shared platform systems that serve teams across the business.
• Partner closely with Product, SRE, and peer engineering teams to deliver platform improvements without destabilizing live traffic.
• Participate in on-call, incident response, troubleshooting, and continuous improvement of alerting, runbooks, deployment quality, and capacity planning.
• Raise engineering standards through code reviews, design reviews, pairing, documentation, and mentorship for other engineers on the team.

Requirements

• 5-7+ years of experience building backend services and APIs in production, or equivalent practical depth.
• Strong hands-on experience with Python and/or Go.
• Experience with distributed systems, concurrency, and cloud-native development on AWS and/or GCP using Kubernetes and Docker.
• Proven production ownership, including deploying, monitoring, troubleshooting, and participating in on-call for high-scale services.
• Strong experience with data and messaging technologies such as PostgreSQL or Aurora, Redis, and RabbitMQ, along with the ability to reason about reliability, performance, and scale tradeoffs.

Qualifications

• Experience with Redshift, Elasticsearch, DynamoDB, S3, Kinesis, or IAM.
• Experience with infrastructure as code, especially Terraform.
• Strong observability habits across metrics, logs, and traces.
• Experience scaling or migrating databases, including read replicas, cluster mode, or engine migrations.

Skills

• Self-directed, accountable, and able to drive work forward with limited supervision.
• Calm under pressure and bring sound judgment during incidents, tradeoff discussions, and periods of ambiguity.
• Collaborative and communicate clearly across technical and cross-functional partners.
• Motivated by foundational platform work, shared infrastructure, and reliability-oriented backend engineering.
• Mentorship mindset and raise team standards by example.

Benefits

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• Unlimited Paid Time Off (PTO).
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution.
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents.
• One year of diaper delivery for your newest addition to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• An annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

Pay

The US Base Pay Range is $130,000 USD - $170,000 USD.

Schedule

Flexible work schedule.