Senior Software Engineer, Infrastructure Engineering

Key Responsibilities

• Lead incident response efforts by identifying and resolving service disruptions quickly, while coaching other junior team members through resolution.
• Lead the documentation of incidents, conduct in-depth root cause analysis (RCA), and drive post-incident reviews (PIRs) to identify systemic issues. Implement long term improvements that would prevent service degradation.
• Own the development and continuous improvement of incident response playbooks ensuring preparedness for a wide range of failure scenarios.
• Clearly communicate efforts during incidents to the management, stakeholders and the cross functional teams, during an incident. Keep clear records of incident activities.
• Master clear understanding of various services on how they work in production as well as build through knowledge of the internals of these services and how they interact with the entire stack.
• Operational Support & Reliability
• Build a strategy around making our core services perform at its best at scale. This includes improvements to the services for robustness as well as supportability in production.
• Own system observability and health leveraging tools like Prometheus and Grafana, to proactively detect performance bottlenecks and prevent incidents.
• Lead automation efforts to streamline incident detection and recovery, minimizing manual intervention.
• Define and drive KPIs and SLAs for incident management and ensuring alignment with the organizational reliability objectives.
• Collaborate with engineers across teams to improve platform reliability, resilience improvements, and disaster recovery.
• Collaborate with upstream communities, including Go and Redfish-based services.
• Design and implement solutions to build operational efficiency and stability.
• Create CI/CD pipelines.
• Ensure smooth operation of all aspects of the server hardware lifecycle, from provisioning to end-of-life, by troubleshooting bugs, automating common tasks, and documenting processes.
• Partner with the Fleet Operations Team to design scalable tooling and processes that enables self-service and reduction in escalation overhead.
• Build out dashboards and alerts to make efficient operational troubleshooting.
• Collaborate with cross-functional teams to deliver high-quality services.

Qualifications

• 7+ years of experience in cloud operations, site reliability engineering (SRE), or related technical roles.
• Understanding of cloud platforms (e.g., Kubernetes, AWS, GCP) and basic knowledge of cloud infrastructure.
• Familiarity with incident management practices and frameworks (e.g., ITIL, SRE best practices).
• Proficiency with Go.
• Prior experience with Prometheus / Grafana.
• Previous experience deploying containerized applications using Kubernetes.
• Excellent documentation skills and attention to detail.
• Strong analytical and problem-solving abilities.
• Served on an on-call rotation supporting production services.

Pay

The base salary range for this role is $153,000 to $242,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).