Senior Software Engineer - Databases, SRE | USA | Remote

About the role

The Senior Software Engineer - SRE will support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. These databases are provided as a SaaS product from AWS, GCP, and Azure across all regions.

Responsibilities

• Partner closely with product engineering squads (embedded model)
• Own production reliability for high-SLA and complex customer environments
• Design and implement automation to scale our reliability practices
• Ensure our customers meet our SLO targets
• Define and evolve per-tenant SLOs and reliability models
• Proactively reduce SLO burn to prevent repeat incidents
• Serve as a primary escalation point and on-call for relevant incidents
• Lead customer-impacting incident response and post-incident reviews
• Contribute to design docs and code reviews
• Influence feature design to ensure production scalability and operability
• Build automation to eliminate toil where needed
• Improve alert quality and reduce noisy escalations

Requirements

• 6+ years engineering experience, 3+ in SRE/CRE/production engineering
• Strong preference for those with formal customer reliability engineering experience
• Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)
• Experience operating multi-tenant systems in production
• Strong experience designing and implementing SLOs
• Experience with one or more programming languages (e.g. Go, Python, Java, etc.)
• Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling
• Excellent problem-solving and troubleshooting skills
• Experience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post-mortem documents)
• Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-direction
• Ability to partner deeply with product engineering teams

Benefits

We offer competitive compensation ranging from USD 154,445 - USD 185,334 in the United States, with additional benefits including RSUs (Restricted Stock Units).

Pay

Compensation range: USD 154,445 - USD 185,334

Schedule

This is a remote opportunity and we are currently interested in applicants based in US timezones.