Senior Software Engineer, Builders

About The Role

As a Senior Software Engineer on our Builders team, you'll be the go-to person when critical issues arise for customers and the clock is ticking. This role is highly prioritized within the company, giving you access to the highest levels of support and resources to actually solve problems, not just patch them.

What You'll Do

• Triage and resolve high-priority customer escalations across our product, diagnosing issues quickly and shipping reliable fixes.
• Own the full lifecycle of an escalation, from initial investigation and customer-facing updates to root cause analysis and long-term remediation.
• Work cross-functionally with Customer Success, Product, and other engineering teams to gather context and coordinate fixes.
• Identify recurring patterns in escalations and drive systemic improvements, such as better monitoring, cleaner failure modes, and improved error handling.
• Own the product scope of your fixes, defining what a complete resolution looks like and considering the customer experience holistically.
• Contribute to the team's tooling and processes, including runbooks, observability, escalation workflows.
• Participate in rotating on-call coverage for critical customer issues.
• Raise the quality bar across the codebase through code review, post-mortems, and direct collaboration with other squads.

What We're Looking For

• 5+ years of professional software engineering experience.
• Strong debugging and investigative skills, energized by challenging bugs.
• Experience working across a full stack or deeply in a backend system, comfortable navigating unfamiliar codebases quickly.
• Clear and calm communication, both with engineers and customer-facing teams.
• Solid judgment about when to apply targeted fixes versus addressing the underlying issue, and proactive communication of trade-offs.
• Ownership mentality: following a problem all the way to resolution.
• Strongly product-minded: thinking about the customer experience and making product calls without a PM guiding you.

Nice to Have

• Experience on reliability, platform, or infrastructure teams.
• Familiarity with Python, TypeScript, or the modern AI/ML stack.
• Experience with customer-facing SaaS products, especially in regulated industries.
• Experience with on-call rotations, incident management, or escalation workflows.

Why This Role

This role offers a unique combination of speed, depth, and judgment, focusing on solving the hardest, most time-sensitive problems in the product. You'll have direct visibility with the CPO and meaningful influence on how EvenUp's product becomes more reliable over time.

Benefits & Perks

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Career

To apply, please submit your application directly through our careers page at evenuplaw.com/careers. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com.