Senior Software Engineer

About the role

The ITOM Cloud Services team at ServiceNow builds scalable, multi-tenant services on Kubernetes to help IT teams discover and manage their infrastructure and provide a seamless digital end-user experience. Our services have a strong emphasis on high-scale and high-performance engineering. We operate under a DevOps model and the team is spread across the US and India. In addition to core infrastructure services, the team contributes to agency AI initiatives and uses tools like ClaudeCode, Devin to accelerate development.

Responsibilities

• Build high-quality, clean, and scalable code by enforcing best practices in software engineering architecture and processes, including code reviews and unit testing.
• Design, build, deploy, and manage highly available and performant services using Kubernetes, microservices multi-tenant architecture.
• Collaborate with product owners to understand requirements and own your code from design through implementation, testing, and delivery.
• Develop software that is extensible and customizable to meet diverse customer needs.
• Contribute to the design and implementation of new products and features, while enhancing existing services.
• Mentor other engineers and help foster a strong, customer-focused culture.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 3+ years of experience with Golang or Java.
• Experience with Kubernetes, Kafka, Flink, data processing systems, and Observability stack is preferred.
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
• Analytical and design skills.
• Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools).

Benefits

For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.