Senior Software Engineer

About the role

The Senior Software Engineer will focus on investigating customer-reported issues, performing root-cause analysis, navigating complex Java codebases, and developing production-ready code fixes.

Responsibilities

• Defines, analyzes, and resolves customer escalations in a timely & accurate manner.
• Proven ability to investigate and resolve complex customer escalations — with hands-on experience using AI tools (Claude Code, Cursor, GitHub Copilot) for log analysis, root cause identification, and defect diagnosis.
• Provides periodic updates to customers, co-workers & management on the status of outstanding issues.
• Documents complex issue resolutions for both the customer & internal reference as needed.
• Tracks record of delivering production code fixes end to end — from defect confirmation through AI-assisted patch development, automated test generation, code review, and release validation.
• Affords opportunity to contribute with product enhancement development work.
• Aids team members with complex issues to gain experience & exposure to more advanced problems.
• Navigates large, unfamiliar codebases quickly using AI tools — assessing defect blast radius and identifying the safest fix path with confidence.
• Contributes, reviews & maintain knowledge base content and product documentation as needed.
• Requires periodic after hour / weekend coverage, done on a Pager rotational basis.
• Other duties may be assigned.

Requirements

• 5+ yrs of software engineering.
• Excellent communication (oral & written), analytical and troubleshooting skills.
• OS experience in one or more areas of Linux, UNIX, and/or Windows.
• Frameworks: Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, Junit, XML, JSON.
• Protocols: AS2/4, HTTP(S), FTP(S), SFTP, Rest/APIs, RNIF, EBICS.
• CLOUD EXPERIENCE: AWS, Azure, Google, IBM, RedHat.
• CI/CD: Maven, Docker, IBM Cloud, Kubernetes, Jenkins, GitHub.
• DATABASE EXPERIENCE: Oracle and/or DB2 and/or MS SQL and/or MySQL.
• Ability to read and code through an Object Oriented Language, preferred Java.
• Experience with JDBC, JDK, JVM stack traces.
• Strong understanding & experience of executing Static & Dynamic scans, fixing vulnerabilities.
• Aptitude to prioritize and handle multiple issues simultaneously.
• Strong attention to detail and accuracy.
• Ability to work independently in a fast paced environment.
• Ability to function and contribute in a team environment.

Qualifications

• Experience with AI Augmented Engineering & Debugging: Demonstrated experience using AI assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) to accelerate debugging, root cause analysis, code remediation, and test generation within enterprise SDLC and security guardrails.
• Spec Driven & Agent Assisted Development Practices: Hands on experience with spec driven or agent assisted development workflows, including translating problem statements into clear specifications, guiding AI tools to generate targeted code changes, and validating outputs through tests and reviews.

Skills

• AI Augmented Engineering & Debugging
• Spec Driven & Agent Assisted Development Practices

Benefits

Remote work in the eastern and central US.

Pay

Details on pay are not specified.

Schedule

The position is 100% remote in the eastern and central US.

Benefits

Details on benefits are not specified.

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