Senior Software Engineer

About the role

We are seeking a Senior Engineer to lead the technical strategy and operations of our Knowledge Management (KM) ecosystem. This role is responsible for managing our knowledge platform (KC), driving integration with internal systems, and supporting our AI-powered summarization portal (AskKC).

Responsibilities

• Support the end-to-end technical architecture of the Knowledge Management platform ecosystem (KC and AskKC)
• Lead the design and implementation of the "golden copy" strategy to establish a single source of truth for our knowledge articles that can be used for knowledge integrations, Amazon S3 as the single source of truth, including migration away from Snowflake for AskKC
• Define and drive the technical roadmap for platform modernization and scalability
• Design and manage API integrations that deliver contextual knowledge to internal systems
• Partner with internal engineering teams to enable seamless knowledge delivery
• Serve as the technical bridge between the Knowledge Management team and the Data Science team on AskKC (AI-powered article search summarization)
• Maintain a working understanding of RAG, document chunking, embeddings, and summarization pipelines to support and unblock the data science team
• Design and implement a strategy to automate access management for KC and AskKC (currently manual)
• Work with identity and security teams to establish role-based access control (RBAC) and governance
• Lead resolution of technical incidents across internal teams
• Conduct root cause analysis and implement preventive measures
• Communicate effectively with both technical and business stakeholders during incidents

Qualifications

• A minimum of five years of software engineering experience
• A background in business operations and strategies, with a focus on business IT
• A history of translating client requirements into technical designs
• Agile engineering capabilities and a design-thinking mindset
• Collaboration, adaptability, flexibility and the ability to manage time and prioritize work with a globally distributed development team
• Strong oral and written communication skills - and a knack for explaining your decision-making process to non-engineers
• A thorough grasp of IT concepts, business operations, design and development tools, system architecture and technical standards, shared software concepts and layered solutions and designs
• Proficiency in software engineering languages and tools, including Java and RESTful services, spanning horizontal and vertical packages
• An understanding of how modifications affect different parts of a system and an ability to explain your decision-making process to non-engineers
• A Bachelor’s or Master’s degree in a technical or business discipline, or equivalent experience