Senior Software Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

About the role

Join the Avery Voice team at Optum Technology, where we are redefining the patient experience through cutting-edge conversational AI. Our mission is to create sophisticated generative voice bots capable of understanding the nuances of a user's inquiry, providing immediate answers, and ensuring they are seamlessly routed to the most relevant support. You will work at the forefront of innovation, utilizing Amazon's full suite of Bedrock tools and a variety of Large Language Models (LLMs) from providers like Amazon, OpenAI, and Anthropic. This is an opportunity to build and deploy intelligent agents that solve complex, real-world problems in the healthcare space. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Responsibilities

• Design, develop, and deploy AI-powered voice solutions to address complex business challenges with an emphasis on the responsible use of AI
• Integrate and fine-tune various Large Language Models (LLMs) to enhance the intent recognition and conversational capabilities of voice bots
• Architect and maintain scalable cloud-based services and APIs that support real-time voice interactions
• Use enterprise-approved AI tools to streamline workflows, automate software development tasks, and drive continuous improvement within the engineering lifecycle
• Collaborate with cross-functional teams to translate user requirements into technical specifications for generative AI agents
• Evaluate emerging trends in conversational AI and LLM technologies to inform solution design and strategic innovation
• Monitor and optimize the performance of voice bots to ensure high accuracy in query resolution and efficient routing

Requirements

• Bachelor's degree
• 3+ years of programming and software development life-cycle experience
• 2+ years of web service API development experience
• 2+ years of experience in TypeScript/JavaScript, and/or Python development
• 1+ years of experience building applications that utilize Large Language Models (LLMs) or generative AI frameworks

Preferred Qualifications

• 2+ years of experience in Spring Boot with Java
• Extensive experience with setting DevOps and CI/CD standards
• Experience with Cloud/Distributed architecture design patterns
• Experience in contributing without much supervision

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay

The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.

Benefits

In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).