Senior Software Engineer, AI & Strategy

Job Summary

Toast is seeking a hands-on Senior Software Engineer to join the GTM & AI Strategy Engineering team. This role involves building and productionizing agentic workflows and RAG pipelines to automate sales processes, integrating AI services into the tech stack, and ensuring observability and performance monitoring.

What You'll Need To Thrive

• Deep Backend Expertise: Extensive experience in backend languages (Java, Go, Python) with a track record of building complex, distributed systems.
• Applied AI/ML Skills: Practical, hands-on experience building LLM agents in a production environment.
• Systems Architecture: Ability to implement event-driven architectures and manage data flow across disparate systems with high integrity.
• Education: Bachelor’s or Master’s degree in Computer Science, or a related technical field.

What Will Help You Stand Out

• Experience building internal "Sales Tech" or "Fintech" tools that directly impact revenue.
• Familiarity with AWS data services (SageMaker, Lambda, SQS).
• A passion for removing "human-in-the-loop" friction through intelligent automation.

Company Culture

At Toast, we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. Our total rewards philosophy includes competitive compensation, benefits, and equity, and we strive to provide the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs.

How Toast Uses AI In Its Hiring Process

We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.

Toast's Commitment to Diversity, Equity, and Inclusion

We embrace diversity, inclusivity, respect, and humility in our culture and design, creating equitable opportunities for all and raising the bar in delivering exceptional experiences.

Equal Opportunity Employer

Toast is committed to creating an accessible and inclusive hiring process. We strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. We are also committed to creating an inclusive workplace where everyone feels valued and respected.