Senior Software Engineer, Agents

About the role

You will design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention. You will identify cross-customer trends that guide the evolution of Decagon's agent building platform and research efforts. You will experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers.

Responsibilities

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Identify cross-customer trends that guide the evolution of Decagon's agent building platform and research efforts
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers

Requirements

• 5+ years of industry experience in software engineering
• Proficiency with Python, Typescript, and asynchronous programming
• A high degree of comfort digging into system failures within deep technology stacks using any tool necessary

Qualifications

• Prior experience working with multi-modal models

Skills

• Software engineering skills
• Python, Typescript, and asynchronous programming proficiency
• Experience with multi-modal models

Benefits

• Take what you need vacation policy
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retail Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best

Pay

$200K – $400K + Offers Equity

Schedule

Full-time