Senior Software Engineer, Agentic AI Harness & Quality - Moveworks
About the Company
Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.
Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business in the Best in Innovation category. Moveworks was acquired by ServiceNow in December 2025, combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities to deliver the AI platform for every person and every workflow.
ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to work smarter and faster.
About the Role
As a senior software engineer on our Agentic AI Harness & Quality team, you will play an important part in advancing the frontier of work that can be entrusted to agents to perform reliably at scale. You will contribute to the evolution of the Moveworks AI Assistant platform in areas such as agent orchestration, sandboxed file systems and code execution, latency optimization, agent memory, LLM self-reflection and improvement, execution environment simulation, enterprise knowledge graphs, and multimodal I/O.
Our team moves fast on scalable infrastructure, solving challenging product and engineering problems while pushing the envelope of value provided to customers. You will have access to best-in-class LLMs from providers like OpenAI and work alongside a bright, dedicated, and impact-driven team.
Responsibilities
- Take on exciting and difficult engineering challenges to build and evolve capable AI agent systems that are reliable in every sense of the word
- Implement frontier AI algorithms and architectures and help productionize them at scale
- Use the latest advances in machine learning, LLMs, and AI agents to enhance our products and create delightful user experiences
- Contribute to the roadmap and drive the evolution of engineering areas of growing scope and impact to create lasting value for customers
- Hone your craft in writing robust, extensible, readable, and performant code
- Partner with subject matter experts across machine learning, security, product, user experience, and customer success to build the best enterprise AI product
- Mentor other engineers on building, maintaining, and evolving great software
- Collaborate with machine learning engineers to build world-class AI systems
Requirements
- 5+ years of experience designing, building, and improving production systems, ideally at scale
- Ability to think and communicate clearly about complex engineering problems and systems
- Comfort giving and receiving feedback, and holding yourself and coworkers accountable to high standards of operational excellence
- Readiness to hit the ground running in a Mac development environment, programming in Python, Golang, and/or Java
- Desire to ship at a startup pace with a high degree of ownership
- Attention to detail and drive to ship product improvements with production-grade code
- Strong appetite for continuous incremental wins and completing challenging projects fast
- High level of curiosity about engineering outside of your immediate discipline and ongoing desire to learn and stay at the cutting edge of applied AI