Senior Software AI Engineer

About the role

Southern New Hampshire University (SNHU) is looking for an experienced Senior Python Backend Engineer to engineer the backend systems that power our agentic AI learning platform, empowering human-centered learning for the age of AI. You will report directly to the Vice President of AI Engineering and work remotely from any of our approved States in the U.S.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions.

Responsibilities

• Design and implement scalable APIs for agent orchestration and learner interaction
• Build data pipelines that feed agent evaluation and continuous improvement cycles
• Create event streaming infrastructure for real-time learner interaction analysis
• Ensure data quality and accessibility for training and evaluating learning agents
• Improve data infrastructure for cost and performance in close coordination with Data and ML teams
• Design and implement rigorous evaluation frameworks to measure agent performance and improve cycles
• Develop LLM evaluation processes and perform error analysis to identify systemic improvements for agentic learning systems
• Support instrumentation that makes evaluation relevant (metrics, traces/logs, and analysis workflows)
• Participate in on-call rotation and incident response for learning platform reliability
• Contribute to runbooks, postmortems, and reliability improvements as we evolve our operating model

Requirements

• 5+ years production Python experience at scale
• AWS expertise (Lambda, DynamoDB, S3, Glue, and Athena)
• Experience with a relational database such as MySQL, PostgreSQL, or Oracle
• Experience with agentic AI architectures and evaluation frameworks
• Data pipeline development (streaming and batch)
• Infrastructure as Code experience (CDK, Terraform)
• Production SaaS experience, including participation in on-call / incident response
• Experience in GitHub Actions or similar CI/CD platforms
• Experience communicating updates and resolutions to customers and other partners

Skills

• Active user of AI development tools (GitHub Copilot, Cursor, Claude Code, Codex) with personal projects and evolution over the past 12 months
• Demonstrated examples of AI-augmented productivity gains
• Enthusiasm for pushing boundaries of AI-assisted engineering

Benefits

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources

Pay

The annual pay range for this position is $113,908.00 - $182,287.00. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. The target hiring range is $125,868.00 - $170,293.00.