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Jobs · Sales · Tennessee

Senior Small Business Relationship Banker - Midland Branch

Regions Bank · Alcoa, TN · 1 mo ago
On-siteSales$5/hrFull-time

Job Description

At Regions, the Senior Small Business Relationship Banker is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. The role serves all customers but focuses on small‑business customers with revenues up to $5 MM, acquiring new customers and deepening existing relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending. The position offers growth, development, and upward‑mobility opportunities for candidates with retail or sales experience.

Primary Responsibilities

  • Achieve individual and branch targets by proactively identifying customer needs and providing advanced guidance on Regions’ solutions, with a focus on small‑business customers.
  • Conduct outbound phone calls using generated lead lists of small‑business and consumer customers to expand relationships and acquire new ones.
  • Partner with the Branch Manager to serve as the primary relationship manager for a portfolio of small‑business customers with revenues up to $5 MM.
  • Educate and advise customers on Regions’ consumer and business products and services, including all loan and deposit types.
  • Educate customers on emerging technology and digital solutions such as mobile, online, and ATM offerings.
  • Provide a consistent optimal customer experience, including greeting customers and processing transactions to ensure customers can bank when, where, and how they choose.
  • Own and resolve customer issues, referring customers to internal experts when additional financial goals and needs are recognized.
  • Support team development by serving as a subject‑matter expert for junior‑level bankers.
  • Follow all bank processes and procedures, adhere to applicable laws and regulations, and manage, identify, and report operational risks as a member of the branch team.
  • Track time for hours worked in excess of 40 per week; eligible for overtime under the Fair Labor Standards Act.
  • Participate in incentive plans and maintain registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Requirements

  • High School Diploma or GED.
  • Two (2) years of banking, sales, and/or customer service experience.
  • Ability to handle cash and process cash transactions.
  • Ability to communicate in person, on the phone, and through electronic channels.
  • Ability to use a computer frequently, including typing and sustained attention to a monitor.
  • Ability to work Saturdays as needed.
  • Ability to walk and stand for extended periods of time.
  • Ability to lift up to twenty (20) pounds.

Preferences

  • Bachelor’s degree.

Skills and Competencies

  • Adherence to policies, procedures, and guidelines.
  • Ability to assist customers with digital banking offerings.
  • Ability to handle multiple priorities simultaneously.
  • Provide excellent customer service.
  • Excellent relationship‑building skills.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.).
  • Strong business acumen to assess the needs of small‑business clients.
  • Strong verbal, written communication, and organizational skills.

Compensation Details

Full‑time position. Pay ranges are job‑specific and provided as a point‑of‑market reference. Minimum Job Range Target: $49,397.26 USD. Median: $57,693.50 USD. Pay varies based on experience, skills, knowledge, contribution, location, and performance.

  • Eligible to participate in a commission incentive plan based on performance against defined metrics and goals.
  • Eligible to participate in a formulaic incentive plan based on performance against defined metrics and goals.

Benefits Information

  • Paid Vacation/Sick Time
  • 401(k) with Company Match
  • Medical, Dental, and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Location Details

Midland location: Alcoa, Tennessee.

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