Senior Site Reliability Engineer (SRE) (Hybrid)

This is a Hybrid position requiring approximately 2 days per week on-site at Cisco offices in either San Francisco, San Jose, or New York City.

About the role

The Splunk Agent Resilience team is defining the future of AI resilience. Our team provides scalable, cost-effective evaluation and guardrails that ensure AI agents behave as intended, improving reliability and reducing risks. This unified approach empowers our customers to confidently deploy and manage AI-powered applications with enhanced observability and control.

As a Senior Site Reliability Engineer (SRE), you will build, operate, and continuously improve the reliability, scalability, and operational excellence of Splunk Agent Observability's deployment platform and production infrastructure. You will own the operational backbone supporting both cloud and air-gapped customer deployments, develop automation to improve operational efficiency, and partner closely with engineering teams to deliver reliable, secure, and scalable systems.

Responsibilities

• Operate and improve Kubernetes-based production infrastructure and deployment systems
• Own customer deployments across cloud and air-gapped environments, including installation, upgrades, troubleshooting, and lifecycle management
• Build and improve deployment observability, monitoring, logging, and alerting
• Improve reliability, scalability, and operational efficiency through automation and performance optimization
• Participate in production incident response, root cause analysis, and reliability improvements
• Tune infrastructure components—including databases and services—to improve performance and resilience
• Design and develop internal tooling using Python and/or Go
• Debug complex production issues spanning Kubernetes, networking, storage, and application layers
• Manage infrastructure using Terraform or similar Infrastructure as Code tools
• Collaborate with software engineers and customers to design secure, scalable, and reliable deployment architectures

Requirements

• 7+ years’ experience with a Bachelor's degree or 4+ years with a Masters or 1 year with a PhD, or equivalent related experience; experience to include at least 4 years in Site Reliability Engineering, Platform / Cloud / Infrastructure Engineering, or related fields
• 3+ years’ operating Kubernetes in production; experience with Helm
• Experience building and maintaining CI/CD platforms and deployment automation
• Experience working with AWS, GCP, or similar cloud platforms

Preferred Qualifications

• Experience improving production reliability, scalability, and availability
• Experience with monitoring, logging, observability, and alerting platforms
• Strong scripting or programming skills in Python and/or Go
• Experience with Infrastructure as Code tools such as Terraform
• Experience with MLOps preferred
• Solid understanding of networking fundamentals (VPCs, DNS, routing, load balancing)
• Experience operating databases and tuning them for performance and reliability
• Experience deploying and supporting cloud and air-gapped/on-prem environments
• Strong debugging and troubleshooting skills across distributed systems

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, with no defined limit on vacation time (subject to availability and business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward
• Additional paid time away may be requested for critical or emergency family issues
• Optional 10 paid days per full calendar year to volunteer
• Eligibility to earn annual bonuses subject to Cisco’s policies (for non-sales roles)
• Eligibility to receive grants of Cisco restricted stock units, which vest following continued employment

Pay

The starting salary range for this position is $167,700.00 to $245,200.00 for U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Full salary ranges by location:

• New York City Metro Area: $167,700.00 - $282,000.00
• Non-Metro New York State & Washington State: $149,100.00 - $250,900.00

For quota-based sales roles, the ranges include base pay and sales target incentive compensation combined.