Senior Site Reliability Engineer I

About the role

The Senior Site Reliability Engineer (SRE) at Braze is responsible for maintaining the smooth operation of internal services and platforms, ensuring system reliability and maximum infrastructure uptime. This role blends the roles of system administrators and software engineers, applying sound engineering principles, operational discipline, and mature automation to production environments.

Responsibilities

• Lead NGINX & Kubernetes Ingress Infrastructure
• Architect and Operate Ingress Fleets
• Own and Expand Scaling Routines
• Partner with Product Teams on Resilient Architectures
• Translate Product Requirements
• Manage SLIs, SLOs, and Error Budgets
• Conduct Systems Design & Capacity Planning
• Incident Response & On-Call Excellence
• Proactive On-Call Rotation
• Blameless Retrospectives

Requirements

• Professional Experience: 5+ years as a DevOps or Site Reliability Engineer in a high-scale production environment
• NGINX Mastery: Deep hands-on experience configuring, troubleshooting, and operating high-performance NGINX proxying, routing, and ingress controller layers under heavy traffic loads
• Kubernetes Orchestration: In-depth, hands-on proficiency with Kubernetes administration, cluster networking, container orchestration, cluster scheduling, and container deployment
• Linux Fundamentals: Excellent, OS-level understanding of Linux/Unix internals, including disk I/O, memory allocation, TCP/IP networking, and process management
• Programming Proficiency: Strong programming/scripting skills—Ruby and/or Go preferred (or equivalent languages like Python, Java)—to build custom automated tools, scripting, and platform frameworks
• Infrastructure as Code: Experience managing infrastructure using IaC technologies such as Terraform, Ansible, Chef, or similar frameworks
• Systems Thinking: Strong conceptual understanding of systems design—interfaces, boundaries, failure modes, edge cases, and cascading effects across distributed architectures
• Collaborative Mindset: Excellent documentation practices and a high comfort level collaborating asynchronously across remote-first, global engineering teams

Qualifications

• Data Technologies: Familiarity with data-tier architectures in our stack, including Redis, Kafka, Postgres, or MongoDB
• Observability Systems: Experience using monitoring, profiling, and observability platforms (e.g., Prometheus, Grafana, Datadog or similar tools) to narrow in on incidents quickly
• Cloud Infrastructures: Practical experience deploying and managing infrastructure services in major cloud environments (AWS, GCP, Azure)

Skills

• Strong programming/scripting skills—Ruby and/or Go preferred (or equivalent languages like Python, Java)—to build custom automated tools, scripting, and platform frameworks
• Excellent, OS-level understanding of Linux/Unix internals, including disk I/O, memory allocation, TCP/IP networking, and process management
• In-depth, hands-on proficiency with Kubernetes administration, cluster networking, container orchestration, cluster scheduling, and container deployment
• Deep hands-on experience configuring, troubleshooting, and operating high-performance NGINX proxying, routing, and ingress controller layers under heavy traffic loads
• Strong conceptual understanding of systems design—interfaces, boundaries, failure modes, edge cases, and cascading effects across distributed architectures
• Excellent documentation practices and a high comfort level collaborating asynchronously across remote-first, global engineering teams

Benefits

At Braze, you will receive competitive compensation that may include equity, retirement and employee stock purchase plans, flexible paid time off, comprehensive benefit plans covering medical, dental, vision, life, and disability, family services that include fertility benefits and equal paid parental leave, professional development supported by formal career pathing, learning platforms, and a yearly learning stipend, a curated in-office employee experience, designed to foster community, team connections, and innovation, opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching, Employee Resource Groups that provide supportive communities within Braze, and a collaborative, transparent, and fun culture recognized as a Great Place to Work®.