Senior Site Reliability Engineer (Cloud Platform)

Key Responsibilities

• Maintain the reliability, availability, and performance of production and pre-production environments.
• Monitor platform health and improve alerting, automation, and operational processes.
• Respond to production incidents, participate in root cause analysis, and implement long-term improvements.
• Design, build, and enhance observability solutions using metrics, logs, traces, and dashboards.
• Partner with software engineers to improve application reliability throughout the development lifecycle.
• Develop and maintain operational documentation, troubleshooting guides, and runbooks.
• Automate repetitive operational tasks to improve efficiency and reduce manual intervention.
• Participate in on-call rotations while continuously improving incident response processes.
• Promote reliability engineering principles, operational excellence, and continuous improvement across engineering teams.

Requirements

• Bachelor's or Master's degree in Engineering, Computer Science, or a related field.
• Strong experience operating Kubernetes or other container orchestration platforms.
• Experience supporting large-scale production services.
• Hands-on experience with AWS.
• Experience with Prometheus, Grafana, and ELK.
• Strong scripting skills (Bash, Python, or Go).
• Experience administering Linux-based production environments.
• Experience with Infrastructure as Code or configuration management tools such as Terraform or Ansible.
• Solid understanding of networking fundamentals (TCP/IP, DNS, load balancing, routing).
• Excellent troubleshooting, communication, and collaboration skills.
• A proactive mindset with a passion for automation and reliability.

Nice to Have

• Experience with SIP or VoIP technologies.
• Familiarity with MySQL or PostgreSQL.
• Experience with Redis or other NoSQL databases.