Senior Site Reliability Engineer

About the role

The ideal candidate will have expertise in Oracle Linux, Ansible, and software development, ensuring the reliability, scalability, and efficiency of our systems. As a Senior Site Reliability Engineer, you will be responsible for:

Responsibilities

• Participates and listens in on discussions for the design and architecture of infrastructure and/or service according to terms for reliability and functionality.
• Assists team members responding to infrastructure demands and capacity increases to support current and future workloads.
• Supports collaborations with the software development team to contribute to the development of reliable and scalable infrastructures based on detailed deployment requirements.
• Supports incident and service lifecycle management, including data collection, triage, and redirection to maintain and optimize operations and infrastructure reliability.
• Monitors services and maintains up-to-date knowledge of their performance. Supports incident response and/or maintenance tasks (e.g., software installs, version upgrades, and security updates, backup and recovery).
• May perform provisioning and decommissioning according to established procedures to support infrastructure, applications, and services.
• Assists in identifying opportunities for automation and assesses potential benefits. Supports the development of automation or scripts to provide solutions, gather metrics, monitor, analyze, mitigate, or remediate issues/defects within infrastructures.
• Communicates basic information about the scale, capacity, security, and performance attributes of services and technology within immediate team. Assists in identifying and communicating basic infrastructure, feature, and tool changes within immediate team.
• Provides operational support for technology, escalates routine, low-impact incidents and other issues arising within Oracle services. Participates in on-call shifts to address issues. Assists with resolving technical issues, performing investigations, and debugging products in order to reach SLOs (service level objectives).
• Follows detailed instructions to document incidents and perform root cause analyses according to standard reporting methods. Participates in post-mortem procedures to prevent incident reoccurrence.
• Assists in experimenting with new tools and technologies to improve infrastructure performance and reliability and helps ensure adherence to security standards, with supervision.
• Supports the execution of improvements for performance bottlenecks and deployments. Gains basic knowledge of site reliability trends and shares relevant information with immediate team members. Performs analyses as assigned and assists in providing clear data on production to support business development decisions (e.g., design changes).
• Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.
• Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.
• Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.
• Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Qualifications

• Security Clearance: US Government TS/SCI with Polygraph. U.S. Citizenship required for Federal Government customer.
• Education and Experience: Bachelor's or Master's degree in Computer Science or related engineering field. 5+ years of experience in software development/IT operations.
• Technical Skills: 5+ years in SRE, Infrastructure, or Systems Engineering roles managing production services. Deep expertise with Unix/Linux systems, particularly Oracle Linux. Experience in kernel tuning, performance profiling, and debugging complex system issues. Proficiency in Python and Bash scripting. Strong grasp of Infrastructure as Code tools like Ansible and Terraform. Experience running hybrid infrastructure (on-premises) with VMware, containers, and Kubernetes. Hands-on experience with monitoring, telemetry, and observability stacks. Expertise in distributed storage systems, particularly GlusterFS. Familiarity with storage protocols like NFS, SMB, iSCSI, or NVMe-oF.
• Soft Skills: Excellent problem-solving skills; ability to multi-task and prioritize. Ability to work independently; works well under pressure. Strong communication and collaboration skills with the ability to engage and influence. Self-motivated, able, and willing to help where help is needed. Able to build and establish relationships, be culturally sensitive, have goal alignment, and learning agility. High-reaching to work with geographically distributed teams.