Senior Servicing Operations Analyst-Remote

Qualifications

• High School Diploma or equivalent required.
• Minimum of 7 years of experience in business analysis, process engineering, or related discipline.
• Proven track record of leading complex requirements and driving transformation initiatives.
• Expert-level expertise in mortgage servicing operations and associated systems.
• Strong proficiency with Microsoft Office, including advanced Excel.
• Advanced SQL proficiency.
• Demonstrated ability to influence stakeholders and support effective decision-making.
• Exceptional written, verbal, and executive-level communication skills.
• Strong analytical and critical-thinking abilities, with experience in data analysis and root cause identification preferred.
• Ability to independently manage multiple high-priority initiatives simultaneously.
• Experience working within Agile, Waterfall, and hybrid project delivery methodologies.

Desired Skills and Qualifications

• Bachelor's Degree or equivalent in Business, Finance, Computer Science or related field.
• Hands-on experience with MSP or other complex mortgage servicing platforms.
• Proven experience designing or coordinating automation, workflow, or digital transformation solutions.
• Leverage Lean Six Sigma or similar process improvement certification.
• Proficiency with PowerBI or comparable business intelligence and reporting.
• Demonstrated success leading enterprise-wide initiatives or large-scale operational projects.