Senior Services Consultant II

Overview Axway, Inc. s eeks Senior Services Consultant II in Scottsdale, AZ Job Description: Responsible for quality deliveries within Computer and Network services to Axway’s enterprise Cloud customers, partners and Customer-Managed services. This includes day-to-day operations of the Axway Solution implemented at Customer site or hosted on Axway SaaS environments; ensure that the regular operational activities are delivered consistently with exceptional service and quality, which meet the defined KPIs and SLAs, in collaboration with subordinates, clients, technical stakeholders; handle Major Incident and follow up with Root Cause analysis details; analyze preventive and reactive solution as appropriate; technical activities such as handling Production incidents, implementing changes, Customer and Partner Certificate management, designing, and developing configuration/flows, administering customer projects, executing application updates and upgrades, performing technical, functional and integration testing post upgrade activities; execute Disaster Recovery exercises, undergo SOX audits by the vendor, provide resiliency evidence, Certificate updates on concerned application servers; plan performance and stress testing in specific cases; manage client expectation and collect new requirement and provide solutioning through Axway B2Bi (Controlled Substance Ordering System) and Sentinel products and ensure the end-to-end handing of any requests or incidents following ITIL guidelines. Position allows for partial remote work. Must live within reasonable commuting distance . Reports to company office in Scottsdale, AZ. Job Requirements: Requires a Bachelor’s degree in Computer Science , Software Engineering, Computer Information Systems or related. In lieu of a Bachelor’s degree, the employer will accept 3 years of academic studies towards Bachelor’s degree and 2 years of related experience. In addition, position also requires 3 years of related experience which must include some experience in each of the following skills: Enterprise B2B integration platforms that support secure electronic data exchange, controlled substance ordering, partner onboarding, message transformation, and end to end transaction monitoring across healthcare and supply chain networks; EDI X12, EDIFACT, and XML transformations, including schema validation, mapping logic, and partner specific format compliance; Database operational activities with Oracle and MySQL including monitoring, performance tuning and user management; NewRelic , Splunk, and Sentinel for comprehensive end to end monitoring and observability and developing custom dashboards and reports; Define, design, and execute Disaster Recovery exercises, business continuity, and SOX compliant resiliency solutions in enterprise middleware environment; and Linux or Unix (RHEL, Ubuntu, & AIX) and Windows Server administration and operation in production and disaster recovery clusters, with automation using Shell and Python. EOE. To apply, email resume to Candace Kappelman, ckappelman@axway.com referencing Req. # 314.