Senior ServiceNow (SNOW) Scrum Master - Bethesda, MD; Must have an active TS/SCI with Poly

Responsibilities

• Scrum Facilitation & Agile Leadership: Act as the Scrum Master for projects using the SNOW platform, enabling agile processes and ensuring adherence to Scrum principles, roles, and best practices.
• Serve as a key facilitator for Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.
• Optimize team performance, measuring velocity and managing team capacity to deliver defined goals and milestones efficiently.
• Collaborate With Leadership & Stakeholders: Work closely with senior IC leadership to ensure project alignment with organizational mission priorities and strategic objectives.
• Collaborate across contracting teams and project stakeholders to facilitate communication, resolve conflicts, and ensure cooperation between teams supporting other contracts.
• Project & Risk Management: Ensure projects meet scope, schedule, and performance objectives by managing risks, identifying potential blockers, and recommending mitigation strategies.
• Maintain consistent communication with senior leadership, providing regular updates, project status reports, and metrics to track progress and identify areas for improvement.
• SNOW Expertise: Guide teams in implementing and expanding ServiceNow functionalities, ensuring the platform supports mission priorities effectively.
• Cookordination Updates, Enhancements, and New Capabilities: Coordinate updates, enhancements, and new capabilities in the SNOW environment by synchronizing with technical teams and ODNI leadership.
• Mentorship & Team Empowerment: Act as a mentor and servant leader, fostering a culture of accountability, transparency, and collaboration among team members.
• Provide coaching on agile principles and practices to team members, ensuring alignment and consistency across workstreams.

Requirements

• Active TS/SCI with Poly is REQUIRED
• Minimum of 13 years of relevant professional experience, with at least 5 years operating as a Scrum Master in an agile development environment.
• Bachelor's degree in a related field (e.g., Information Technology, Engineering, Business) or equivalent experience.
• Proven expertise in agile coaching, servant leadership, and Scrum Master roles within complex, dynamic environments.
• Ability to manage SNOW VTB boards (or equivalent tools) for tracking sprint progress, managing team workloads, and reporting metrics.
• Demonstrated ability to interface effectively with senior leadership, including IC executives, by presenting concise updates and facilitating strategic discussions.
• Exceptional communication skills to collaborate across multi-contractor and cross-functional teams, resolving conflicts and aligning stakeholders.
• A proactive mindset with the ability to anticipate challenges, communicate risks, and align team efforts with mission goals.

Preferred Qualifications

• Agile certifications such as Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), or SAFe Scrum Master (SSM).
• Familiarity with Intelligence Community (IC) environments, directives, and mission workflows.
• Experience working in a consultative role across multiple contractor teams and understanding diverse enterprise priorities.