Senior ServiceNow Developer

About the Role

We are seeking a highly experienced Senior ServiceNow Developer with 7+ years of hands-on ServiceNow development experience to design, develop, customize, and support enterprise ServiceNow solutions. The ideal candidate will have strong expertise in ServiceNow development, ITSM, scripting, integrations, workflows, Flow Designer, Service Portal, and custom application development. The candidate should be comfortable translating business requirements into scalable ServiceNow solutions and working closely with architects, business analysts, administrators, and stakeholders.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules.
• Develop solutions using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.
• Implement and enhance ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
• Develop workflows and automation using Flow Designer and Workflow Editor.
• Build and maintain ServiceNow integrations with internal and external applications.
• Develop and consume REST and SOAP APIs.
• Configure and customize ServiceNow forms, tables, fields, views, ACLs, notifications, and reports.
• Develop and maintain Service Portal components and user experiences.
• Implement custom applications and scoped applications on the ServiceNow platform.
• Develop reusable scripts, components, and automation frameworks.
• Troubleshoot application, integration, workflow, and production issues.
• Perform code reviews and ensure adherence to ServiceNow development best practices.
• Participate in platform upgrades, releases, testing, and deployment activities.
• Work with business analysts and stakeholders to understand requirements and translate them into technical solutions.
• Create technical documentation and support knowledge-transfer activities.
• Mentor junior developers and provide technical guidance to development teams.

Requirements

• 7+ years of hands-on ServiceNow development experience.
• Strong experience with the ServiceNow platform and ITSM modules.
• Advanced knowledge of JavaScript and ServiceNow Glide APIs.
• Strong experience with:
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Policies
  • UI Actions
  • ACLs
  • Notifications
  • Scheduled Jobs
• Hands-on experience with Flow Designer and Workflow Editor.
• Experience developing ServiceNow integrations using REST/SOAP APIs.
• Strong experience with ServiceNow application configuration and customization.
• Experience with Service Portal and/or modern ServiceNow UI technologies.
• Experience with ServiceNow update sets, application deployment, and release management.
• Strong understanding of ServiceNow data model and platform architecture.
• Experience troubleshooting complex production issues.
• Strong SQL/database concepts and integration knowledge.
• Excellent communication and problem-solving skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• CIS certifications in ITSM, Service Portal, Discovery, or other relevant modules.
• Experience with CMDB and Discovery.
• Experience with ITOM, ITOM Visibility, Event Management, or Service Mapping.
• Experience with ServiceNow CSM, HRSD, or SecOps.
• Experience with IntegrationHub and REST/SOAP integrations.
• Experience with MID Server.
• Experience with Automated Test Framework (ATF).
• Experience with ServiceNow Performance Analytics.
• Experience with Agile/Scrum methodologies.
• Experience with Git, CI/CD, or DevOps practices for ServiceNow.
• Experience supporting large enterprise ServiceNow implementations.

Skills

• Platform: ServiceNow
• Development: JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes
• ITSM: Incident, Problem, Change, Request, Knowledge Management
• Automation: Flow Designer, Workflow Editor, IntegrationHub
• Integration: REST, SOAP, MID Server
• UI: Service Portal, UI Policies, UI Actions
• Data/Security: ACLs, Tables, Roles, CMDB
• Testing: Automated Test Framework (ATF)
• DevOps: Git, CI/CD, Update Sets, Release Management
• Additional Skills: CSS, ITSM, CAD