Senior ServiceNow Developer
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only if posting has real specific content. We need to parse the posting.
The posting includes: description about role, responsibilities (Accountabilities), requirements, benefits, maybe pay (Base salary range). No schedule mentioned. No qualifications separate from requirements? Could treat Requirements as qualifications. Skills maybe separate? The posting includes "Strong communication and collaboration skills" etc. Could put under Skills.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate: "This position is listed on behalf of a partner company..." etc. Also remove "How Jobgether Works", "Why Apply Through Jobgether?", data privacy notice, etc. Also remove "Our partner is looking for a Senior ServiceNow Developer based in United States." That's okay to keep as part of About the role? Probably we keep substantive content.
We need to preserve all substantive information: role description, responsibilities (Accountabilities), requirements, benefits, pay (base salary range). Also maybe mention remote position within US. Also mention opportunity to take ownership etc. Those could be in Benefits or About the role.
We must not create sections with filler like "commensurate with experience". Not present.
We need to decide sections:
- About the role: summary paragraph(s) describing role, environment, etc.
- Responsibilities: list of accountabilities (the bullet points under "Accountabilities").
- Requirements: list of requirements (the bullet points under "Requirements").
- Skills: maybe list of soft skills and technical skills not covered elsewhere? Could combine with Requirements but better separate: maybe "Skills" for communication, collaboration, ownership mindset, ability to work across time zones, etc.
- Benefits: list of benefits (Base salary range, remote position, opportunity to take ownership, high-impact role, etc.)
- Pay: maybe we could put salary range under Benefits or separate Pay section. The instruction says include Pay section only if posting actually states them. It does state base salary range. So we could have a Pay section with that. Benefits could be other non-salary benefits.
- Schedule: not mentioned, so omit.
We must not repeat job title as heading. Use for each section.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We must output only HTML fragment, no /, no markdown fences.
Let's extract content.
About the role: The initial paragraph: "This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior ServiceNow Developer based in United States. This role offers the opportunity to take ownership of a critical ServiceNow environment supporting Customer Service Management and case management capabilities. You will design, develop, enhance, and support scalable solutions while helping transition the platform from external implementation support to internal ownership. Working closely with business analysts, technical stakeholders, and business teams, you will translate requirements into reliable technical solutions. The role combines hands-on development with platform stewardship, release management, quality assurance, and workflow automation. You will help ensure the environment remains maintainable, secure, scalable, and aligned with established development standards. Your expertise will directly contribute to improving platform performance, user experiences, and long-term operational stability."
We can keep that as prose in
. Might be long but okay.
Responsibilities: The bullet points under "Accountabilities". Let's list them:
- Design, develop, configure, enhance, and deploy ServiceNow solutions and custom applications using established SDLC standards and out-of-the-box functionality where appropriate.
- Translate business requirements into scalable technical solutions in collaboration with Business Analysts, platform stakeholders, and business teams.
- Configure and enhance ServiceNow CSM/TPSM modules, workflows, forms, business rules, portals, and user experiences.
- Take ownership of an existing ServiceNow CSM environment and help transition it from third-party implementation support to internal platform stewardship.
- Review, validate, and improve partner-delivered configurations, update sets, and release artifacts to ensure quality, maintainability, and compliance with internal standards.
- Develop scalable workflow automation and enhance capabilities including Case Management, Customer Service Portals, Knowledge Management, Agent Workspace, and enterprise integrations.
- Troubleshoot and resolve platform defects, workflow issues, integration challenges, and performance bottlenecks while minimizing regression risk.
- Maintain platform integrity across production and non-production environments and oversee environment promotion and release activities.
- Support User Acceptance Testing, release readiness, Change Review Board processes, customer cutover, and production deployment.
- Work closely with Business Analysts and business stakeholders to triage defects, support testing, and facilitate user validation.
- Help establish sustainable platform governance, technical standards, documentation, and development practices.
- Explore and apply relevant ServiceNow AI capabilities, including Now Assist, Predictive Intelligence, and intelligent workflow automation where appropriate.
We'll put each as
- .
Requirements: bullet points under "Requirements". Let's list:
- 5+ years of hands-on ServiceNow development experience, preferably within enterprise-scale implementations and fast-growing global organizations.
- Strong experience designing, configuring, developing, and supporting ServiceNow Customer Service Management (CSM) applications and workflows.
- Proven experience inheriting, stabilizing, and improving a ServiceNow environment originally implemented by a third-party partner.
- Ability to review complex existing configurations, identify improvement opportunities, and make changes without introducing unnecessary regression risk.
- Experience conducting peer reviews of partner-delivered configurations, update sets, and release artifacts.
- Strong hands-on expertise with scalable workflow development, case management, customer service portals, knowledge management, Agent Workspace, and enterprise integrations.
- Experience with ServiceNow platform stewardship, SDLC practices, release management, environment promotion, UAT, and production deployment.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose workflow, platform, integration, and performance issues.
- ServiceNow Certified System Administrator (CSA) certification required.
- ServiceNow Certified Application Developer (CAD) certification required.
- Certified Implementation Specialist – Customer Service Management (CIS-CSM) certification is strongly preferred.
- Experience with ServiceNow AI capabilities such as Now Assist, Predictive Intelligence, or intelligent workflow automation is a plus.
- Strong communication and collaboration skills, with the ability to work effectively with technical teams, Business Analysts, and business stakeholders.
- Ability to support working hours with reasonable overlap across EMEA or APAC business hours.
- Strong ownership mindset and ability to operate effectively while managing multiple priorities in a fast-moving environment.
We could separate some of these into Skills section: communication, collaboration, ownership mindset, ability to support overlapping hours. But we can keep them in Requirements; but we also have a Skills section maybe for soft skills. However instruction: Prefer a few substantive sections over many thin ones. Could combine Requirements and Skills? But they ask to use headings for Skills if present. We could create a Skills section for the soft skills: communication, collaboration, ownership mindset, ability to support overlapping hours. But we also have many technical requirements. Might be better to have Requirements (technical) and Skills (soft). Let's do that.
Thus:
Requirements (technical): list of technical/experience/certification requirements.
Skills: list of soft skills: Strong communication and collaboration skills, ability to work effectively with technical teams, Business Analysts, and business stakeholders; Ability to support working hours with reasonable overlap across EMEA or APAC business hours; Strong ownership mindset and ability to operate effectively while managing multiple priorities in a fast-moving environment.
But note that the ability to support overlapping hours could be considered schedule? But it's not schedule; it's a requirement. We'll put in Skills.
Now Benefits: list from "Benefits" section:
- Base salary range of $125,000–$165,000 USD.
- Remote position within the United States.
- Opportunity to take ownership of an enterprise ServiceNow CSM/TPSM environment.
- High-impact role combining hands-on development, platform engineering, release ownership, and technical stewardship.
- Opportunity to work across ServiceNow CSM, workflow automation, integrations, portals, knowledge management, and AI capabilities.
- Exposure to a platform transition from external implementation support toward internal ownership.
- Opportunity to influence technical standards, platform quality, scalability, and long-term maintainability.
- Collaborative environment working with Business Analysts, technical stakeholders, and business teams.
- Compensation determined based on factors including geographic location, education, experience, knowledge, skills, abilities, and applicable labor-market data.
But note compensation determined etc is more about pay; we might move that to Pay section. The base salary range is pay. The compensation determined statement is also about pay. So we could have Pay section with those two items. Benefits section then other non-salary benefits.
Thus:
Pay:
- Base salary range of $125,000–$165,000 USD.
- Compensation determined based on factors including geographic location, education, experience, knowledge, skills, abilities, and applicable labor-market data.
Benefits:
- Remote position within the United States.
- Opportunity to take ownership of an enterprise ServiceNow CSM/TPSM environment.
- High-impact role combining hands-on development, platform engineering, release ownership, and technical stewardship.
- Opportunity to work across ServiceNow CSM, workflow automation, integrations, portals, knowledge management, and AI capabilities.
- Exposure to a platform transition from external implementation support toward internal ownership.
- Opportunity to influence technical standards, platform quality, scalability, and long-term maintainability.
- Collaborative environment working with Business Analysts, technical stakeholders, and business teams.
Schedule: none.
Now we need to ensure we don't include boilerplate like "This position is listed on behalf of a partner company, who manages all applications and next steps." That's part of About the role; we can keep it but maybe it's somewhat meta. It's substantive? It's about the posting. Might be okay to keep. However we might want to remove "This position is listed on behalf of a partner company, who manages all applications and next steps." as it's about the posting process, not role. But it's not explicitly boilerplate like EEO. It's still part of description. I'd keep it.
Now produce HTML:
About the role
...
Responsibilities
- ...
...
Requirements
- ...
...
Skills
- Strong communication and collaboration skills, with the ability to work effectively with technical teams, Business Analysts, and business stakeholders.
- Ability to support working hours with reasonable overlap across EMEA or APAC business hours.
- Strong ownership mindset and ability to operate effectively while managing multiple priorities in a fast-moving environment.
Pay
- Base salary range of $125,000–$165,000 USD.
- Compensation determined based on factors including geographic location, education, experience, knowledge, skills, abilities, and applicable labor-market data.
Benefits
- Remote position within the United States.
- Opportunity to take ownership of an enterprise ServiceNow CSM/TPSM environment.
- High-impact role combining hands-on development, platform engineering, release ownership, and technical stewardship.
- Opportunity to work across ServiceNow CSM, workflow automation, integrations, portals, knowledge management, and AI capabilities.
- Exposure to a platform transition from external implementation support toward internal ownership.
- Opportunity to influence technical standards, platform quality, scalability, and long-term maintainability.
- Collaborative environment working with Business Analysts, technical stakeholders, and business teams.
Make sure no extra sections.
Now we need to verify we haven't missed any substantive content: The initial
- for any list of duties/requirements/benefits, and
for prose. We must output only HTML fragment, no /, no markdown fences. Let's extract content. About the role: The initial paragraph: "This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior ServiceNow Developer based in United States. This role offers the opportunity to take ownership of a critical ServiceNow environment supporting Customer Service Management and case management capabilities. You will design, develop, enhance, and support scalable solutions while helping transition the platform from external implementation support to internal ownership. Working closely with business analysts, technical stakeholders, and business teams, you will translate requirements into reliable technical solutions. The role combines hands-on development with platform stewardship, release management, quality assurance, and workflow automation. You will help ensure the environment remains maintainable, secure, scalable, and aligned with established development standards. Your expertise will directly contribute to improving platform performance, user experiences, and long-term operational stability." We can keep that as prose in
. Might be long but okay. Responsibilities: The bullet points under "Accountabilities". Let's list them: - Design, develop, configure, enhance, and deploy ServiceNow solutions and custom applications using established SDLC standards and out-of-the-box functionality where appropriate. - Translate business requirements into scalable technical solutions in collaboration with Business Analysts, platform stakeholders, and business teams. - Configure and enhance ServiceNow CSM/TPSM modules, workflows, forms, business rules, portals, and user experiences. - Take ownership of an existing ServiceNow CSM environment and help transition it from third-party implementation support to internal platform stewardship. - Review, validate, and improve partner-delivered configurations, update sets, and release artifacts to ensure quality, maintainability, and compliance with internal standards. - Develop scalable workflow automation and enhance capabilities including Case Management, Customer Service Portals, Knowledge Management, Agent Workspace, and enterprise integrations. - Troubleshoot and resolve platform defects, workflow issues, integration challenges, and performance bottlenecks while minimizing regression risk. - Maintain platform integrity across production and non-production environments and oversee environment promotion and release activities. - Support User Acceptance Testing, release readiness, Change Review Board processes, customer cutover, and production deployment. - Work closely with Business Analysts and business stakeholders to triage defects, support testing, and facilitate user validation. - Help establish sustainable platform governance, technical standards, documentation, and development practices. - Explore and apply relevant ServiceNow AI capabilities, including Now Assist, Predictive Intelligence, and intelligent workflow automation where appropriate. We'll put each as
- .
Requirements: bullet points under "Requirements". Let's list:
- 5+ years of hands-on ServiceNow development experience, preferably within enterprise-scale implementations and fast-growing global organizations.
- Strong experience designing, configuring, developing, and supporting ServiceNow Customer Service Management (CSM) applications and workflows.
- Proven experience inheriting, stabilizing, and improving a ServiceNow environment originally implemented by a third-party partner.
- Ability to review complex existing configurations, identify improvement opportunities, and make changes without introducing unnecessary regression risk.
- Experience conducting peer reviews of partner-delivered configurations, update sets, and release artifacts.
- Strong hands-on expertise with scalable workflow development, case management, customer service portals, knowledge management, Agent Workspace, and enterprise integrations.
- Experience with ServiceNow platform stewardship, SDLC practices, release management, environment promotion, UAT, and production deployment.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose workflow, platform, integration, and performance issues.
- ServiceNow Certified System Administrator (CSA) certification required.
- ServiceNow Certified Application Developer (CAD) certification required.
- Certified Implementation Specialist – Customer Service Management (CIS-CSM) certification is strongly preferred.
- Experience with ServiceNow AI capabilities such as Now Assist, Predictive Intelligence, or intelligent workflow automation is a plus.
- Strong communication and collaboration skills, with the ability to work effectively with technical teams, Business Analysts, and business stakeholders.
- Ability to support working hours with reasonable overlap across EMEA or APAC business hours.
- Strong ownership mindset and ability to operate effectively while managing multiple priorities in a fast-moving environment.
We could separate some of these into Skills section: communication, collaboration, ownership mindset, ability to support overlapping hours. But we can keep them in Requirements; but we also have a Skills section maybe for soft skills. However instruction: Prefer a few substantive sections over many thin ones. Could combine Requirements and Skills? But they ask to use headings for Skills if present. We could create a Skills section for the soft skills: communication, collaboration, ownership mindset, ability to support overlapping hours. But we also have many technical requirements. Might be better to have Requirements (technical) and Skills (soft). Let's do that.
Thus:
Requirements (technical): list of technical/experience/certification requirements.
Skills: list of soft skills: Strong communication and collaboration skills, ability to work effectively with technical teams, Business Analysts, and business stakeholders; Ability to support working hours with reasonable overlap across EMEA or APAC business hours; Strong ownership mindset and ability to operate effectively while managing multiple priorities in a fast-moving environment.
But note that the ability to support overlapping hours could be considered schedule? But it's not schedule; it's a requirement. We'll put in Skills.
Now Benefits: list from "Benefits" section:
- Base salary range of $125,000–$165,000 USD.
- Remote position within the United States.
- Opportunity to take ownership of an enterprise ServiceNow CSM/TPSM environment.
- High-impact role combining hands-on development, platform engineering, release ownership, and technical stewardship.
- Opportunity to work across ServiceNow CSM, workflow automation, integrations, portals, knowledge management, and AI capabilities.
- Exposure to a platform transition from external implementation support toward internal ownership.
- Opportunity to influence technical standards, platform quality, scalability, and long-term maintainability.
- Collaborative environment working with Business Analysts, technical stakeholders, and business teams.
- Compensation determined based on factors including geographic location, education, experience, knowledge, skills, abilities, and applicable labor-market data.
But note compensation determined etc is more about pay; we might move that to Pay section. The base salary range is pay. The compensation determined statement is also about pay. So we could have Pay section with those two items. Benefits section then other non-salary benefits.
Thus:
Pay:
- Base salary range of $125,000–$165,000 USD.
- Compensation determined based on factors including geographic location, education, experience, knowledge, skills, abilities, and applicable labor-market data.
Benefits:
- Remote position within the United States.
- Opportunity to take ownership of an enterprise ServiceNow CSM/TPSM environment.
- High-impact role combining hands-on development, platform engineering, release ownership, and technical stewardship.
- Opportunity to work across ServiceNow CSM, workflow automation, integrations, portals, knowledge management, and AI capabilities.
- Exposure to a platform transition from external implementation support toward internal ownership.
- Opportunity to influence technical standards, platform quality, scalability, and long-term maintainability.
- Collaborative environment working with Business Analysts, technical stakeholders, and business teams.
Schedule: none.
Now we need to ensure we don't include boilerplate like "This position is listed on behalf of a partner company, who manages all applications and next steps." That's part of About the role; we can keep it but maybe it's somewhat meta. It's substantive? It's about the posting. Might be okay to keep. However we might want to remove "This position is listed on behalf of a partner company, who manages all applications and next steps." as it's about the posting process, not role. But it's not explicitly boilerplate like EEO. It's still part of description. I'd keep it.
Now produce HTML:
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Skills
- Strong communication and collaboration skills, with the ability to work effectively with technical teams, Business Analysts, and business stakeholders.
- Ability to support working hours with reasonable overlap across EMEA or APAC business hours.
- Strong ownership mindset and ability to operate effectively while managing multiple priorities in a fast-moving environment.
Pay
- Base salary range of $125,000–$165,000 USD.
- Compensation determined based on factors including geographic location, education, experience, knowledge, skills, abilities, and applicable labor-market data.
Benefits
- Remote position within the United States.
- Opportunity to take ownership of an enterprise ServiceNow CSM/TPSM environment.
- High-impact role combining hands-on development, platform engineering, release ownership, and technical stewardship.
- Opportunity to work across ServiceNow CSM, workflow automation, integrations, portals, knowledge management, and AI capabilities.
- Exposure to a platform transition from external implementation support toward internal ownership.
- Opportunity to influence technical standards, platform quality, scalability, and long-term maintainability.
- Collaborative environment working with Business Analysts, technical stakeholders, and business teams.