Senior ServiceNow Custom Application Developer

CGI is seeking a Senior ServiceNow Custom Application Developer to build and support scalable ServiceNow scoped applications and custom platform solutions for a financial services environment. This role will focus on developing maintainable applications, automations, integrations, and workflows that align with enterprise standards. We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years. This role is located at a client site in Knoxville, Tennessee in a hybrid environment.

Responsibilities

• Build and support scalable ServiceNow scoped applications and custom platform solutions for a financial services environment.
• Develop maintainable applications, automations, integrations, and workflows that align with enterprise standards.
• Perform hands-on ServiceNow development, including custom application development, platform scripting, REST API integrations, and workflow automation.
• Work in AWS-heavy environments and collaborate with Agile teams.
• Utilize modern AI-assisted development tools to improve delivery quality and productivity.

Requirements

• 5+ years of experience developing ServiceNow Scoped Applications and custom solutions.
• Hands-on ServiceNow platform development experience, including Flow Designer, IntegrationHub, Script Includes, Business Rules, UI Actions, and REST APIs.
• Experience integrating ServiceNow with AWS services and other external platforms.
• Working knowledge of Python for automation, integrations, and data processing.
• Ability to build scalable, maintainable solutions that align with enterprise and security standards.
• Comfortable working in Agile delivery teams, including sprint planning, backlog refinement, demos, and iterative development.
• Familiarity with AI-assisted development tools such as GitHub Copilot, ServiceNow AI tools, or GenAI coding assistants.
• Strong troubleshooting, documentation, and communication skills.
• Experience in financial services or similarly regulated enterprise environments is a plus.
• ServiceNow Certified Application Developer certification is required.
• AWS experience is preferred.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.

Skills

Desired skills include AWS certification or additional ServiceNow certifications, though not explicitly required.

Pay

A reasonable estimate of the current range for this role in the U.S. is $97,300.00 to $138,600.00.

Benefits

• Competitive compensation.
• Comprehensive insurance options.
• Matching contributions through the 401(k) plan and the share purchase plan.
• Paid time off for vacation, holidays, and sick time.
• Paid parental leave.
• Learning opportunities and tuition assistance.
• Wellness and well-being programs.

CGI's benefits are offered to eligible professionals on their first day of employment.