Senior Service Technician (Field Service) – Nationwide USA

Field Service Operations

• Perform preventive maintenance, corrective maintenance, and emergency repairs on technical service stations across the United States
• Diagnose and resolve complex electrical, electronic, and mechatronic issues
• Conduct installations, commissioning, upgrades, and retrofits
• Perform root-cause analysis and implement corrective actions
• Maintain detailed service documentation and technical reports

Customer Support & Relationship Management

• Act as the primary technical point of contact for a nationally recognized key customer
• Build and maintain strong customer relationships
• Provide technical guidance and recommendations to customer stakeholders
• Ensure exceptional customer service and professionalism during all field activities

Training & Knowledge Development

• Develop and maintain technical training materials and service documentation
• Create structured training and qualification programs for internal teams and service partners
• Conduct hands-on and classroom-based training sessions
• Support knowledge transfer and continuous improvement initiatives

Process Improvement

• Identify opportunities to improve service efficiency, reliability, and operational performance
• Aid in developing standard operating procedures and service best practices
• Collaborate closely with engineering, operations, product management, and customer success teams

Senior Service Technician (Field Service) – Nationwide USA

Swobbee US Corps, USA
Full-time
Permanent employee

Your mission

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Technical Qualifications

• Associate’s Degree, Technical Certification, Military Technical Training, or equivalent practical experience in:
• Mechatronics and Electronics
• Electrical Engineering Technology
• Industrial Maintenance
• Automation Technology or related technical disciplines
• Minimum 8 years of experience in:
• Field Service
• Industrial Equipment Maintenance;
• Mechatronic Systems;
• Electrical and Electronic Troubleshooting
• Strong knowledge of:
• Electrical systems
• Low-voltage and control systems,
• Electronics diagnostics
• Mechanical assemblies Network-connected equipment

Professional Experience

• Extensive experience supporting geographically distributed equipment networks.
• Experience creating technical training programs and training technicians.
• Proven ability to work independently with minimal supervision.
• Strong technical problem-solving and troubleshooting skills.

Travel Requirements

• Ability and willingness to travel extensively throughout the United States.
• Valid U.S. Driver’s License with a clean driving record.
• Ability to travel by airplane, train, and automobile as required.
• Ability to lift and transport equipment when necessary.

Preferred Qualifications

• Experience with EV charging infrastructure, battery systems, mobility solutions, or related technologies.
• Previous experience supporting key national accounts.
• Experience managing subcontractors or service partners.
• Prior supervisory or team leadership experience.
• Project management experience.

Health insurance

• Eligible employees will have access to an Individual Coverage Health Reimbursement Arrangement (ICHRA), with Swobbee contributing $800 per month toward qualifying health insurance coverage.

Paid Time off (PTO)

• 20 days of Paid Time Off (PTO) annually

Federal Holidays

• Swobbee observes all U.S. federal holidays.

Paid Sick leave

• Employees are eligible for paid sick leave in accordance with applicable state and local regulations.

Leadership Development Opportunity

• Candidates who demonstrate strong performance, leadership capabilities, customer relationship management skills, and operational excellence will have the opportunity to advance into a management position with responsibility for:
• Leading and developing the U.S. service organization.
• Managing field service personnel and service partners.
• Driving service KPIs and operational performance.
• Resource planning and workforce development.
• Customer relationship management.
• Strategic growth of service operations across the United States.

About us

The Demo Daten GmbH is a fictional company created by Personio to familiarize our customers with our software.