Senior Service Technician

About the role

As a Senior Service Technician, you are the primary point of contact for our clients — responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands-on Audio Video experience who can independently troubleshoot, maintain, and optimize sophisticated technology systems while delivering a world-class client experience.

Key Responsibilities

• Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
• Perform assessments, testing, and maintenance of audio-visual, networking, control systems, and security equipment — resolving issues efficiently and accurately.
• Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high-quality resolution of client needs.
• Log all service activities, updates, and client interactions accurately using CRM tools.
• Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
• Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.

Qualifications

• A high school diploma or equivalent.
• A minimum of 3 years of direct Audio Video (AV) experience — required.
• Candidates without demonstrated AV field experience will not be considered.
• Experience with networking, control systems, and technology integration strongly preferred.
• Control4 Certification (preferred).
• Valid driver's license, clean driving record, and reliable transportation.
• Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Preferred Attributes

• Proven track record of independent AV troubleshooting and system maintenance.
• Strong leadership, accountability, and interpersonal skills.
• A client-first mindset with a solutions-oriented approach.
• Commitment to continuous learning and staying current with emerging technologies.
• Proactive problem-solver who anticipates issues before they escalate.

Benefits

• Competitive salary commensurate with experience.
• Health insurance (Medical, Vision, Dental).
• 401(k) retirement plan.
• Paid vacation and sick leave.
• Professional growth opportunities and industry certification support.

Work Environment

This is a field-based role involving travel to job sites, hands-on tool use, and direct client interaction. Daisy enforces a strict smoke, alcohol, and drug-free policy across all buildings, vehicles, job sites, and brand-representing activities.

Compensation & Benefits

Competitive salary commensurate with experience.

Health insurance (Medical, Vision, Dental).

401(k) retirement plan.

Paid vacation and sick leave.

Professional growth opportunities and industry certification support.

Work Schedule

N/A

Application Instructions

N/A