Senior Service Systems, Infrastructure and Analytics Manager

About the role

For our client, we are seeking a Senior Service Systems, Infrastructure and Analytics Manager to join the team of a leader in the Pharmaceuticals & Biotech space. This role will lead the strategy and optimization of global service business systems, data, and analytics capabilities that support a complex service organization. The position will partner closely with service leadership and cross-functional teams to translate business needs into scalable technology solutions. It is ideal for someone who can connect process improvement, systems architecture, and reporting to drive better service execution, data integrity, and decision-making.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Partner with service leadership to improve global service processes and standards
• Translate business needs into clear system requirements and scalable solutions
• Lead design and optimization of service business systems on a global scale
• Manage integrations between Salesforce, SAP, and other business systems
• Develop a service master data strategy ensuring data integrity and accessibility
• Build and enhance dashboards and reports for data-driven decision making
• Evaluate emerging technologies to improve efficiency and customer experience

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, Business Information Systems, or a related field
• 7+ years of experience in business systems, analytics, systems architecture, or service operations technology
• Experience in field service, technical service, or customer support organizations
• Strong knowledge of Salesforce, SAP, Power BI, Tableau, and similar platforms
• Proven ability to design system integrations, APIs, and data flows
• Experience developing dashboards and KPIs for decision-making
• Strong understanding of data architecture and governance best practices

Benefits

• Paid time off
• Health, dental, and vision insurance
• Retirement benefits
• Flexible spending accounts
• Participation in variable cash programs, such as bonus or commission opportunities
• Potential equity options as part of the compensation package

Pay

Compensation: $134,000 – $192,000 annually